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For Companies At a Glance
- Tasks: Manage and grow our Ecommerce platform while ensuring excellent customer service.
- Company: Join 21st Century AV, a leading UK AV and UC integrator with a strong reputation.
- Benefits: Enjoy 22 days holiday, pension, employee assistance programme, and on-site parking.
- Other info: Opportunity for growth and collaboration within a supportive team environment.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact in Ecommerce.
- Qualifications: Experience in customer service or Ecommerce support; strong communication and organisational skills required.
21st Century AV is a leading UK-based AV and UC integrator headquartered in Reading, Berkshire. Since 1999, we have delivered thousands of reliable, cost-effective audio-visual and unified communication solutions tailored for collaboration, presentation, and communication spaces. With a dedicated team of design consultants, engineers, AV project managers, programmers, and technicians, we pride ourselves on offering the highest standard of AV solutions nationwide. In addition to our core integration services, we operate a thriving Ecommerce store, which you will be managing as part of this role.
We are looking for a proactive and customer-focused Ecommerce Account Manager to manage and grow the online business. You’ll handle all inbound communication (chats, calls, emails, quotes) related to the Ecommerce platform and oversee the entire customer journey - from initial enquiry through to post-sale account management. You’ll also be responsible for nurturing customer relationships, identifying further business opportunities, and providing exceptional service to drive customer satisfaction and repeat business.
General Responsibilities
- Respond promptly and professionally to all Ecommerce site enquiries including live chats, emails, phone calls, and quote requests
- Identify install opportunities by generating leads for the Senior Business Development Team
- Build and maintain strong client relationships to encourage repeat and long-term business
- Seek opportunities to expand product & service offer into client base
- Manage customer enquiries within agreed SLA’s
- Work collaboratively within team to ensure wider business success, including marketing
- Weekly 1-2-1 to assess call targets and talk time targets and progression to target
Ideal Candidate Profile
- Previous experience in customer service, account management, or Ecommerce support
- Use of CRM and Ecommerce platforms
- Strong communication skills, both written and verbal
- Highly organised and able to multitask across a range of customer interactions
- Comfortable working independently and as part of a wider team
- A basic understanding of AV products and solutions (desirable but not essential)
Benefits:
- 22 days holiday + Bank holidays
- Pension
- EAP
- Parking on site
If this Ecommerce Account Manager sounds like an ideal role for you then apply today and we will be in touch.
Ecommerce Account Manager employer: 21st Century AV
Contact Detail:
21st Century AV Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ecommerce Account Manager
✨Tip Number 1
Familiarise yourself with the latest trends in Ecommerce and customer service. Understanding what makes a successful online shopping experience will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the AV and Ecommerce sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the company culture at 21st Century AV.
✨Tip Number 3
Prepare to discuss your previous experiences in managing customer relationships. Be ready to share specific examples of how you've successfully handled customer inquiries and built long-term client connections.
✨Tip Number 4
Research 21st Century AV's products and services thoroughly. Having a solid understanding of their offerings will not only impress during your interview but also show your genuine interest in the role.
We think you need these skills to ace Ecommerce Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, account management, or Ecommerce support. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for Ecommerce and your ability to manage customer relationships. Mention specific examples of how you've successfully handled customer enquiries or improved client satisfaction in previous roles.
Showcase Communication Skills: Since strong communication skills are essential for this role, ensure your application reflects your written and verbal abilities. Use clear and concise language, and avoid jargon unless it's relevant to the position.
Highlight Team Collaboration: Emphasise your ability to work collaboratively within a team. Provide examples of how you've contributed to team success in past roles, especially in relation to achieving targets or improving processes.
How to prepare for a job interview at 21st Century AV
✨Know the Company Inside Out
Before your interview, make sure to research 21st Century AV thoroughly. Understand their products, services, and the specific role of the Ecommerce platform in their business. This will help you demonstrate your genuine interest and show that you're a good fit for their team.
✨Showcase Your Customer Service Skills
As an Ecommerce Account Manager, you'll be handling customer interactions daily. Prepare examples from your past experiences where you've successfully managed customer relationships or resolved issues. Highlight your proactive approach and how it led to customer satisfaction.
✨Demonstrate Your Organisational Skills
The role requires multitasking across various customer interactions. Be ready to discuss how you prioritise tasks and manage your time effectively. You could mention tools or methods you use to stay organised, which will reassure them of your ability to handle the workload.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Ecommerce Account Manager role. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.