At a Glance
- Tasks: Lead and inspire a team to support unpaid carers in North Ayrshire.
- Company: Unity, a respected charity making a difference in the community.
- Benefits: Competitive salary, pension contribution, and a fulfilling career.
- Other info: Join a dynamic team with opportunities for personal and professional growth.
- Why this job: Make a real impact on the lives of vulnerable individuals.
- Qualifications: Leadership experience and a passion for supporting unpaid carers.
The predicted salary is between 43695 - 53405 £ per year.
Location: Irvine, North Ayrshire
Contract Type: Full Time (35 hours per week) Permanent
Salary: £39,348 + 5% employer pension contribution
21HSC are recruiting on behalf of Unity for an experienced and motivated Service Manager to lead the Carers Gateway North Ayrshire service. Unity is a highly regarded charity supporting vulnerable and disadvantaged people across the West of Scotland. The Carers Gateway North Ayrshire service works to identify and support unpaid carers across the region, ensuring they can access the right information, advice, practical support and opportunities to improve their health and wellbeing.
The Service Manager will provide strategic and operational leadership to the Carers Gateway North Ayrshire team, acting as a visible, values-led figurehead for the service. Working closely with North Ayrshire Health & Social Care Partnership, the postholder will drive continuous improvement, strengthen partnership working and ensure the service delivers high-quality outcomes for unpaid carers. The successful candidate will lead a team of 14 FTE staff, oversee service delivery across North Ayrshire, manage the annual budget and ensure the service meets contractual, legislative and performance requirements.
Key Roles and Responsibilities:
- Lead, inspire and develop the 14 FTE CGNA team.
- Line manage the Service Coordinator and Specialist Officers.
- Oversee day-to-day service delivery across North Ayrshire, ensuring equitable access for carers.
- Ensure contractual, legislative and KPI requirements are met.
- Manage the annual service budget and financial performance.
- Lead quality assurance, outcome monitoring and continuous improvement.
- Develop and maintain effective partnerships with health, social care, local authorities and community organisations.
- Represent CGNA at strategic boards and forums, championing carers' views.
- Lead strategic planning, business development and operational delivery.
- Ensure a person-centred approach and effective support planning across the service.
- Maintain up-to-date knowledge of carers' legislation, policy and local/national strategy.
- Ensure health and safety, organisational policies and SSSC standards are upheld.
Essential/Desirable Skills and Attributes:
- Relevant degree/SCQF Level 8+ qualification or equivalent experience.
- Full driving licence and access to a car.
- Proven leadership and team management experience.
- Experience managing budgets and delivering services.
- Strong knowledge of unpaid carers and relevant legislation and strategy.
- Experience of strategic planning, service development and partnership working.
- Strong analytical, communication and influencing skills.
- Experience measuring outcomes and driving service improvement.
- Strong IT skills, including Microsoft Office.
- Compassionate, empathetic and values-led approach.
To Apply:
To apply for this role, please click apply and send an up-to-date CV in support of your application in the first instance. For more information about the position available and a detailed job description and person specification, please contact Danielle Frame at 21 HSC. Suitable applicants will be contacted ASAP with a view to securing a formal interview with the Senior Management Team. Short-listed applicants will be invited for an initial face-to-face/Teams interview with one of our recruitment team. 21 HSC Limited is an equal opportunities employer.
Service Manager employer: 21HSC LIMITED
21 Health and Social Care is an exceptional employer, offering a supportive work culture that prioritises professional development and employee well-being. With a focus on person-centred practice and collaboration within the Edinburgh Health and Social Care Partnership, employees benefit from competitive rates, ongoing training opportunities, and the chance to make a meaningful impact in the community. Join a team of dedicated professionals committed to delivering high-quality social work services in a dynamic and rewarding environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by 21HSC LIMITED.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like 21HSC LIMITED.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at 21HSC LIMITED.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at 21HSC LIMITED. Apply directly through us to stand out!
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of 21HSC LIMITED. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Service Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at 21HSC LIMITED
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of 21HSC LIMITED. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
