At a Glance
- Tasks: Lead a team to support unpaid carers and improve their wellbeing.
- Company: Unity, a respected charity making a difference in West Scotland.
- Benefits: Competitive salary, pension contribution, and a fulfilling career.
- Other info: Join a dynamic team focused on continuous improvement and partnership working.
- Why this job: Make a real impact in the community while developing your leadership skills.
- Qualifications: Proven leadership experience and strong team management skills required.
The predicted salary is between 40500 - 49500 £ per year.
Location: Irvine, North Ayrshire
Contract Type: Full Time (35 hours per week) Permanent
Salary: £39,348 + 5% employer pension contribution
21HSC are recruiting on behalf of Unity for an experienced and motivated Service Manager to lead the Carers Gateway North Ayrshire service. Unity is a highly regarded charity supporting vulnerable and disadvantaged people across the West of Scotland. The Carers Gateway North Ayrshire service works to identify and support unpaid carers across the region, ensuring they can access the right information, advice, practical support and opportunities to improve their health and wellbeing.
The Service Manager will provide strategic and operational leadership to the Carers Gateway North Ayrshire team, acting as a visible, values-led figurehead for the service. Working closely with North Ayrshire Health & Social Care Partnership, the postholder will drive continuous improvement, strengthen partnership working and ensure the service delivers high-quality outcomes for unpaid carers.
The successful candidate will:
- Lead a team of 14 FTE staff
- Oversee service delivery across North Ayrshire
- Manage the annual budget and ensure the service meets contractual, legislative and performance requirements
- Line manage the Service Coordinator and Specialist Officers
- Oversee day-to-day service delivery across North Ayrshire, ensuring equitable access for carers
- Manage the annual service budget and financial performance
- Lead quality assurance, outcome monitoring and continuous improvement
- Develop and maintain effective partnerships with health, social care, local authorities and community organisations
- Ensure a person-centred approach and effective support planning across the service
- Maintain up-to-date knowledge of carers' legislation, policy and local/national strategy
- Ensure health and safety, organisational policies and SSSC standards are upheld
Requirements:
- Full driving licence and access to a car
- Proven leadership and team management experience
- Experience managing budgets and delivering services
- Experience of strategic planning, service development and partnership working
- Experience measuring outcomes and driving service improvement
- Strong IT skills, including Microsoft Office
To Apply: To apply for this role, please click apply and send an up-to-date CV in support of your application in the first instance. Suitable applicants will be contacted ASAP with a view to securing a formal interview with the Senior Management Team.
Hiring: Service Manager - Care and Support in Kilmarnock employer: 21HSC LIMITED
Unity is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. Located in Irvine, North Ayrshire, the charity offers competitive salaries, a generous pension contribution, and opportunities for professional growth within a values-driven culture. As a Service Manager, you will lead a passionate team committed to making a meaningful impact on the lives of unpaid carers, while benefiting from strong partnerships with local health and social care organisations.
StudySmarter Expert Advice🤫
We think this is how you could land Hiring: Service Manager - Care and Support in Kilmarnock
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at 21HSC LIMITED!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at 21HSC LIMITED.
We think you need these skills to ace Hiring: Service Manager - Care and Support in Kilmarnock
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at 21HSC LIMITED. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to 21HSC LIMITED and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at 21HSC LIMITED. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to 21HSC LIMITED's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at 21HSC LIMITED
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with 21HSC LIMITED.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at 21HSC LIMITED will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact 21HSC LIMITED and how you would contribute to adapting HR strategies.
