While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.
Service Manager Carers Gateway North Ayrshire
Location: Irvine, North Ayrshire
Contract Type: Full Time (35 hours per week) Permanent
Salary: £39,348 + 5% employer pension contribution
21HSC are recruiting on behalf of Unity for an experienced and motivated Service Manager to lead the Carers Gateway North Ayrshire service.
Unity is a highly regarded charity supporting vulnerable and disadvantaged people across the West of Scotland. The Carers Gateway North Ayrshire service works to identify and support unpaid carers across the region, ensuring they can access the right information, advice, practical support and opportunities to improve their health and wellbeing.
The Service Manager will provide strategic and operational leadership to the Carers Gateway North Ayrshire team, acting as a visible, values-led figurehead for the service. Working closely with North Ayrshire Health & Social Care Partnership, the postholder will drive continuous improvement, strengthen partnership working and ensure the service delivers high-quality outcomes for unpaid carers.
The successful candidate will lead a team of 14 FTE staff, oversee service delivery across North Ayrshire, manage the annual budget and ensure the service meets contractual, legislative and performance requirements.
Key Roles and Responsibilities:
- Lead, inspire and develop the 14 FTE CGNA team.
- Line manage the Service Coordinator and Specialist Officers.
- Oversee day-to-day service delivery across North Ayrshire, ensuring equitable access for carers.
- Ensure contractual, legislative and KPI requirements are met.
- Manage the annual service budget and financial performance.
- Lead quality assurance, outcome monitoring and continuous improvement.
- Develop and maintain effective partnerships with health, social care, local authorities and community organisations.
- Represent CGNA at strategic boards and forums, championing carers' views.
- Lead strategic planning, business development and operational delivery.
- Ensure a person-centred approach and effective support planning across the service. xsabvtc
- Maintain up-to-date knowledge of carers' legislation, policy and local/national strategy.
- Ensure health and safety, or
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Service Manager in Fullarton employer: 21HSC LIMITED
Unity is an exceptional employer, dedicated to fostering a supportive and inclusive work environment for its employees. Located in Irvine, North Ayrshire, the charity offers competitive salaries, a generous pension contribution, and opportunities for professional growth within a values-driven culture. As a Service Manager, you will lead a passionate team committed to making a meaningful impact on the lives of unpaid carers, while benefiting from strong partnerships with local health and social care organisations.
