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- Tasks: Lead a dynamic team to deliver exceptional guest experiences in a busy hotel environment.
- Company: Join Novotel Wolverhampton, part of the renowned Accor network with 5,500 hotels worldwide.
- Benefits: Enjoy free parking, meals on duty, and bonus breaks after probation.
- Other info: Flexible shifts with opportunities for growth and development.
- Why this job: Be a Heartist® and make a positive impact on guests and the planet.
- Qualifications: Proven hospitality and management experience required.
The predicted salary is between 30000 - 42000 £ per year.
Company Description
The Novotel Wolverhampton is part of Fairview Hotels portfolio of 16 hotels. We are a modern 132 room hotel in the city centre, just a short walk from Wolverhampton train centre and excellent road links via the M6 and M54. Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality. Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.
You must have a proven track record within a similar environment and be used to a busy Hotel environment ensuring the highest levels of cleanliness, standards and service at all times throughout.
Benefits
- Free parking
- Uniform
- Meals whilst on duty
- Two Bonus breaks each year following the successful passing of a 6 month probation period.
Job Description
We are looking for an experienced Front Office Manager who can shine within a dynamic Management Team. Managing a team of Supervisors, Receptionists and Night Auditor/Porters, this is not a first time role. A leader who can inspire and train the team to Novotel standards and exceed guest expectations. You will be required to work flexible shifts with some weekend cover on a 40 hour contract.
Strong leadership, organizational, and multitasking skills
Excellent verbal and written communication abilities
Qualifications
- Hospitality experience essential
- Management experience essential
Additional Information
You must be eligible and be able to prove your eligibility to work within the UK.
Front Office Manager in Wolverhampton employer: 21c Museum Hotels
Contact Detail:
21c Museum Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at Novotel or similar hotels. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your passion for hospitality shine through. Share stories that highlight your leadership skills and how you've exceeded guest expectations in the past.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Visit our website regularly and apply directly for the Front Office Manager position. It shows initiative and can set you apart from other candidates.
✨Tip Number 4
Prepare for the unexpected! In the hospitality world, things can change quickly. Be ready to discuss how you handle busy environments and maintain high standards under pressure during your interviews.
We think you need these skills to ace Front Office Manager in Wolverhampton
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to creating memorable guest experiences and how you embody the Heartist® spirit.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Front Office Manager role. Highlight relevant management experience and skills that align with the job description, showing us why you're the perfect fit for our team.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, making it easy for us to see your qualifications and enthusiasm for the role without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and securely, plus you'll get a feel for our company culture while you're at it!
How to prepare for a job interview at 21c Museum Hotels
✨Know Your Stuff
Before the interview, make sure you’re familiar with Novotel's values and the Fairview Hotels portfolio. Research their approach to hospitality and think about how your experience aligns with their vision of responsible hospitality.
✨Showcase Your Leadership Skills
As a Front Office Manager, you'll need to inspire your team. Prepare examples from your past roles where you've successfully led a team, resolved conflicts, or improved service standards. Be ready to discuss how you can motivate others to exceed guest expectations.
✨Demonstrate Your Multitasking Ability
In a busy hotel environment, multitasking is key. Think of specific situations where you’ve juggled multiple responsibilities effectively. Share these stories during your interview to illustrate your organisational skills and ability to thrive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.