Operations Manager in Nottingham

Novotel Nottingham Derby is a 4-star hotel located in Long Eaton, between Nottingham and Derby. We are seeking a highly skilled and experienced Operations Manager to join our team in Long Eaton, United Kingdom. As the Operations Manager, you will play a crucial role in overseeing and optimising our day-to-day operations, driving efficiency, and ensuring the successful execution of our business strategies.

Accountabilities and Performance Indicators:

• Provide a first-class service to hotel guests and ensure that company standards are adhered to.
• Ensure all daily and weekly operational meetings within the hotel are happening.
• Ensure the Hotel delivers the minimum group Brand Standards.
• Ensure all standard checklists are used as prescribed.
• Empower team to handle all guest feedback for positive and negative and record correctly.
• Actively consider prevention, recovery and investigation of any complaints.
• Undertake the role as toastmaster as required.
• Anticipate guests’ needs wherever possible and promote to them within the hotel enhancing guest satisfaction.
• Carry out quality training and coaching in a systematic and professional manner.
• Ensure all sales activity is monitored in line with company policy.
• Communicate and share knowledge with other hotel departments.
• Regularly visit competitor hotels to compare and contrast service and product.
• Liaise with Line Manager about preventative maintenance of department.
• Positively promote sales awareness within the departments and maximise sales opportunities.
• Monitor department controls.
• Prepare, check and monitor departmental forecasts and rotas to ensure they are in line with set budgets and meet the service and business needs.
• Purchase/Order departmental supplies, carry out monthly stocktake and action any discrepancies and business needs in line with Company standards.
• Maintain financial awareness and understanding of how the role impacts on the hotel's Profit and Loss account and the Company’s business as a whole.
• Control departmental costs through correct storage and distribution of supplies.
• Ensure the Company Health and Safety, Food Safety and COSHH legislations are adhered to; this will involve action and appropriate training.
• Support and action within the team and department.
• Ensure all employee relation issues are dealt with both professionally and legally in a fair and reasonable manner.
• Provide information in accordance with legislative and company policy and procedures.
• Ensure that personal and relevant records of employees are sent to the HR department.
• Use effective and creative recruitment methods ensuring you use the correct process.
• Ensure the department is operating to the agreed manpower productivity ratios set by the General Manager.
• Identify, provide and evaluate departmental learning and development.
• Carry out the welcome induction to the set company standard.
• Complete 4, 8 & 12 week probation reviews, evaluating performance and action outcomes.
• Conduct regular 1:1 meetings with members of the team as part of the company performance management process.
• Complete Annual Performance reviews, set business goals and development plans to improve performance.
• Devise, agree and action training plans for the department with the Director of HR & People Development.
• Plan and agree own personal development with line manager including facilitating work-based and self-learning.
• Monitor and comply with all company and legal statutory requirements.
• Attend all H&S, fire and food training as directed by line manager.
• Abide by the Health & Safety at work Act 1974 and safe systems of work appropriate to your role.
• Comply with COSHH when using company nominated chemicals.
• Understand the importance of adhering to company policy with reference to hazard spotting, first aid reporting and reporting accidents.
• Have a complete understanding of hotel and company procedure in the event of a fire.

Behavioural Competency Framework:

• Adaptability: Flexible and adapts quickly and positively to new situations keeping emphasis on a balanced approach.
• Communication: Communicates clearly and openly both verbally and in writing.
• Creativity: Looks for fresh ideas and encourages creative thinking in the team.
• Decision Making: Accepts personal responsibility for making things happen.
• Influencing: Has a positive profile through networking and developing positive working relationships.
• Integrity: Open and honest. Treats people fairly and appropriately.
• Self-management: Sets and strives to achieve high personal performance standards.
• Team Work: Motivates and inspires their team to perform and ensure goals are achieved.

Qualifications:

• Minimum of 2 years of experience in operations management.
• Proven track record of successfully leading and managing diverse teams across multiple departments.
• Strong financial acumen with experience in budgeting, forecasting, and financial analysis.
• Excellent analytical and problem-solving skills, with the ability to make data-driven decisions.
• Outstanding communication and interpersonal skills, with the ability to effectively collaborate with all levels of the organization.
• Demonstrated experience planning and implementing operational improvements.
• In-depth knowledge of industry regulations and compliance standards.
• Adaptability and resilience in a fast-paced, dynamic business environment.
• Opera Cloud experience.
• Excellent guest service skills with a focus on creating memorable experiences for guests.
• Ability to work flexible hours, including weekends and holidays as required by the business needs.

Additional Information:

• Flexible approach to work and location.
• Carrying out and delivering duty management.