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- Tasks: Lead the host team to create unforgettable dining experiences at Gordon Ramsay's restaurant.
- Company: Join Fairmont Cheshire, The Mere, a luxury destination in the heart of Cheshire.
- Benefits: Enjoy exclusive discounts, competitive salary, and 28 days holiday.
- Why this job: Be part of a dynamic team delivering world-class hospitality and making memorable moments.
- Qualifications: 1-2 years in a host role, strong communication skills, and a polished presence.
- Other info: Training opportunities and a unique team culture await you!
The predicted salary is between 30000 - 42000 £ per year.
Location: On-site in Knutsford Cheshire, North-West England (not remote)
Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.
Your purpose will be: To lead the host team in delivering a flawless, high-impact arrival experience that reflects the energy, precision, and elevated standards of Gordon Ramsay at The Mere. The Head Host ensures every guest is welcomed with confidence and warmth, manages the flow of the restaurant with absolute control, and the front-of-house team in delivering exceptional service from the moment guests step through the door.
Job Description
- Deliver a polished, memorable welcome that sets the tone for a world-class dining experience
- Share confident, knowledgeable guidance on menus, specials, and the wider F&B offering
- Arrive prepared, punctual, and presented to Gordon Ramsay Global grooming standards
- Engage fully in pre-service briefings, contributing questions and supporting team clarity
- Manage host team scheduling to ensure consistent coverage across all services
- Coordinate cross-training for hosts to support flexibility across the restaurant
- Oversee administrative duties including rotas, holidays, and training records
- Act as a positive, professional ambassador for teamwork and service excellence
- Maintain full knowledge of menus, VIPs, dietary notes, and daily operational updates
- Respond to guest requests promptly, anticipating needs and elevating the guest journey
- Engage with guests confidently and professionally throughout service
- Open or close the restaurant as required, including accurate cash handling
- Support the Manager on Duty by allocating duties and monitoring service flow from the host desk
- Train new and existing hosts to uphold Gordon Ramsay standards and refine processes
- Coordinate break coverage to ensure uninterrupted guest service
- Ensure all standards, policies, and procedures are consistently delivered by the host team
- Assist management in monitoring service quality and adherence to SOPs
- Oversee OpenTable usage, liaising with the account manager when needed and training the team
- Follow all fire, health, and safety procedures in line with hotel and brand policy
- Support additional tasks as requested by the leadership team
- Contribute to the restaurant’s mission of delivering unforgettable dining moments
Qualifications
- 1–2 years’ experience in a host or front-of-house role, ideally within premium or Michelin-level dining
- Previous supervisory or team-leading experience desirable
- Strong communication and guest-engagement skills with a confident, polished presence
- Experience with reservation systems such as OpenTable preferred
- Excellent organisational and administrative skills
- Food Safety Level 1 or 2 desirable
- Confident with cash handling and basic POS systems
- Professional appearance and adherence to grooming standards
Additional Information
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount
- Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
- 20% off food and beverage in on-site restaurants
- Colleague restaurant
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities
- Competitive salary and benefits including pension
- 28 days of holiday including public holidays
- 1-5 days service award based on length of service
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
- And last but not least you will get to work with a team of EXTRAORDINARY people
Head Host - Gordon Ramsay at The Mere in Knutsford employer: 21c Museum Hotels
Contact Detail:
21c Museum Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Host - Gordon Ramsay at The Mere in Knutsford
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Fairmont Cheshire, The Mere. Familiarise yourself with the layout, the vibe, and even the menu. This shows you’re genuinely interested and helps you speak confidently about how you can enhance the guest experience.
✨Tip Number 2
Practice your guest engagement skills! Role-play with a friend or family member to simulate welcoming guests. Focus on being warm, confident, and knowledgeable about the dining experience. This will help you shine during the interview and show that you can deliver that polished welcome.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Fairmont Cheshire, The Mere on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process. Plus, it’s a great way to get insider info!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Gordon Ramsay at The Mere. Let’s make those unforgettable dining moments happen together!
We think you need these skills to ace Head Host - Gordon Ramsay at The Mere in Knutsford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Head Host position. Highlight your relevant experience in premium dining and any supervisory roles you've held – we love seeing how you fit into our vision!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experience at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our extraordinary team!
How to prepare for a job interview at 21c Museum Hotels
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Fairmont Cheshire, The Mere. Understand its unique offerings, from the luxury spa to the dining experiences. This knowledge will help you demonstrate your genuine interest and passion for the role.
✨Showcase Your Guest Engagement Skills
As a Head Host, your ability to engage with guests is crucial. Prepare examples of how you've created memorable experiences in previous roles. Think about specific situations where you went above and beyond to ensure guest satisfaction.
✨Dress to Impress
Gordon Ramsay’s standards are high, so arrive looking polished and professional. Adhere to grooming standards and choose an outfit that reflects the elegance of the venue. First impressions matter, especially in luxury hospitality!
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to manage a team. Think of scenarios where you had to handle difficult situations or lead a team effectively. Practising these responses will help you feel more confident during the interview.
