Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the Concierge team to deliver exceptional guest experiences and manage services.
- Company: Fairmont Cheshire, The Mere - a luxury destination in the heart of Cheshire.
- Benefits: Exclusive discounts, competitive salary, 28 days holiday, and unique team culture.
- Why this job: Join a dynamic team and create unforgettable moments for guests in a luxury setting.
- Qualifications: 3+ years in Concierge management and a passion for hospitality.
- Other info: Opportunities for training and development in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
Location: On-site in Knutsford, Cheshire, North-West England (not remote). Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities.
Your purpose will be: The Spa Head Therapist at Fairmont is the guardian of clinical excellence and guest wellbeing. This role combines elite technical mastery with strategic leadership, ensuring the therapist brigade delivers bespoke, world-class treatments. You will serve as the bridge between the Spa Director’s vision and the flawless execution of the "Fairmont Wellness" journey, driving both guest loyalty and retail profitability.
Responsibilities
- Lead the Concierge team, including recruitment, training, and performance management.
- Ensure exceptional service standards, maintaining a GAP analysis score of no less than 90%.
- Oversee departmental rosters, ensuring adequate staffing and effective communication with Night Manager.
- Manage guest services, including prompt handling of messages, parcels, and courier services.
- Maintain comprehensive knowledge of hotel facilities, local area, and VIP guests.
- Coordinate with Reception/Front Office and Airport Services for seamless VIP arrivals and departures.
- Oversee maintenance of Concierge equipment and purchasing requirements.
- Conduct regular departmental meetings and maintain cooperative relations with other departments.
- Ensure compliance with Health and Safety legislation and attend relevant training courses.
- Maintain cleanliness and presentation of the Concierge desk, Hotel entrance, and Lobby.
- Develop and implement innovative guest service initiatives to enhance the overall guest experience.
- Manage and resolve complex guest inquiries, requests, and complaints in a timely and professional manner.
- Establish and maintain relationships with local businesses, attractions, and service providers to secure preferential rates and exclusive experiences for guests.
- Prepare and analyse monthly reports on guest satisfaction, team performance, and departmental efficiency.
- Collaborate with the Marketing team to promote concierge services and create bespoke guest experiences.
Qualifications
- Minimum 3 years of Concierge management experience in a luxury or high-volume environment.
- A recognized Diploma or Certification in Hospitality or Spa Management is highly preferred.
- Proven ability to coach team members and deliver strong results in guest satisfaction, colleague engagement, and profitability.
- Excellent reading, writing and oral proficiency in English language.
Additional Information
What is in it for you?
- Exclusive Discounts: Fairmont Cheshire, The Mere, Spa and Golf discount Fairmont, Raffles, and Accor Hotels (friends and family rates are included).
- 20% off food and beverage in on-site restaurants.
- Colleague restaurant.
- Being part of The Mere Team – our culture is unique!
- You will benefit from training and development opportunities.
- Competitive salary and benefits including pension.
- 28 days of holiday including public holidays.
- 1-5 days service award based on length of service.
- Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide.
- And last but not least you will get to work with a team of EXTRAORDINARY people.
Head Concierge in Knutsford employer: 21c Museum Hotels
Contact Detail:
21c Museum Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Concierge in Knutsford
✨Tip Number 1
Get to know the company inside out! Research Fairmont Cheshire, The Mere and its unique offerings. This way, when you chat with them, you can show off your knowledge and passion for their luxury hospitality.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Prepare for the interview by practising common questions related to concierge management. Think about how you would handle complex guest inquiries or improve service standards. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head Concierge in Knutsford
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences and enthusiasm align with our commitment to exceptional service at Fairmont Cheshire, The Mere.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Head Concierge role. Highlight relevant experience in luxury environments and any leadership roles you've held. We appreciate when candidates take the time to connect their skills to what we do!
Be Specific About Your Achievements: Use concrete examples to showcase your successes in previous roles. Whether it’s improving guest satisfaction scores or leading a successful team, we love to see measurable results that demonstrate your impact in the hospitality sector.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Fairmont Cheshire, The Mere.
How to prepare for a job interview at 21c Museum Hotels
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Fairmont Cheshire, The Mere and its offerings. Familiarise yourself with their luxury services, spa treatments, and local attractions. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Head Concierge, you'll be leading a team, so be prepared to discuss your management style and past experiences. Think of specific examples where you've successfully trained or motivated a team, resolved conflicts, or improved service standards. This will demonstrate your capability to lead effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and guest service approach. Practice responses to potential situations, like handling a difficult guest complaint or coordinating a VIP arrival. This will help you articulate your thought process and showcase your ability to maintain high service standards.
✨Dress to Impress
Given the luxury nature of the role, your appearance matters. Dress smartly and professionally for the interview to reflect the high standards of Fairmont Cheshire. This not only shows respect for the company but also sets the tone for how you would represent them in front of guests.
