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- Tasks: Welcome guests and ensure their stay is memorable at Mercure London Bridge.
- Company: Accor is a global hospitality leader with over 5,500 properties worldwide.
- Benefits: Enjoy free hotel stays, discounts, career growth, and wellness support.
- Why this job: Join a vibrant team and make a real impact on guest experiences.
- Qualifications: Fluency in English and a passion for hospitality are essential.
- Other info: Experience the guest perspective with a complimentary one-night stay.
The predicted salary is between 8000 - 12000 £ per month.
Company Description
Accor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties across 110 countries.
With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables new ways to travel, work, and play.
By placing people and the planet at the heart of its culture and activities, the Group is committed to shaping the hospitality of tomorrow sustainably.
Job Description
Located in the heart of London, Mercure London Bridge Hotel is looking for a Front Office Team Member / Receptionist to bring your sparkling personality to our team.
Benefits include:
- Free night stays in our UK hotels and 50% discount at any Accor Restaurant (T&C applies)
- Discounted hotel rates worldwide in Accor Hotels
- Opportunities to learn and develop through our Accor Academy
- Support for your wellbeing in both professional and personal life
- Career growth across 5000 hotels in over 100 countries
- Participation in initiatives for a more inclusive and sustainable world
- And many more benefits aimed at helping you grow and express your personality
Your role as a Receptionist includes:
Being the ‘face of Mercure London Bridge’, welcoming guests warmly, prioritizing their well-being, and adding a personal touch to their stay.
Collaborating with various hotel departments to ensure a memorable guest experience.
Continuously improving hotel service quality with passion.
Additional information:
You will be trained in all front-of-house functions and safety procedures to support your success.
Fluency in English is required to effectively welcome and care for our guests.
To help you settle into your role, we will arrange a one-night stay for you to experience the guest perspective firsthand.
Our commitment to Diversity & Inclusion:
We aim to attract, recruit, and promote diverse talent, creating an environment where everyone feels they belong.
Join us:
Working at Mercure London Bridge means being part of the Accor network, a global leader in hospitality. With us, you can be authentic, work purposefully, grow, learn, and explore limitless opportunities.
Discover our stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Interested? We would love to hear from you.
Additional Information
Curious about working at Mercure London Bridge?
Enjoy being part of a close-knit team that values initiative and fosters a positive atmosphere.
We believe colleagues should complement each other and be authentic. You will have opportunities to expand your responsibilities through training and development, alongside benefits like a free gym, rewards, and recognition.
Data Privacy:
When applying, your personal data will be processed in accordance with GDPR and the Data Protection Act 2018. Details are available in our Employee Privacy Policy.
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Hotel Receptionist / Front Office Team Member employer: 21c Museum Hotels
Contact Detail:
21c Museum Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Receptionist / Front Office Team Member
✨Tip Number 1
Familiarise yourself with the Accor brand and its values. Understanding their commitment to sustainability and guest experience will help you align your responses during interviews and show that you're a good fit for their culture.
✨Tip Number 2
Practice your communication skills, especially in English, as fluency is essential for this role. Consider role-playing scenarios where you welcome guests or handle inquiries to build your confidence.
✨Tip Number 3
Network with current or former employees of Accor or Mercure London Bridge. They can provide valuable insights into the company culture and the expectations for the Front Office Team Member role.
✨Tip Number 4
Prepare to discuss your passion for hospitality and how you can contribute to creating memorable guest experiences. Think of specific examples from your past experiences that demonstrate your customer service skills.
We think you need these skills to ace Hotel Receptionist / Front Office Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hotel Receptionist position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of Accor's values, such as their commitment to sustainability and diversity, and explain why you want to be part of their team.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. Use specific examples to demonstrate your ability to provide excellent guest experiences and work collaboratively with a team.
Proofread Your Application: Before submitting, carefully proofread your application materials for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a front office role.
How to prepare for a job interview at 21c Museum Hotels
✨Show Your Personality
As a Hotel Receptionist, your personality is key. Be warm and welcoming during the interview, as this reflects how you would interact with guests. Share anecdotes that highlight your friendly nature and ability to connect with people.
✨Demonstrate Team Collaboration
Highlight your experience working in teams. Accor values collaboration across departments, so be prepared to discuss how you've successfully worked with others to enhance guest experiences in previous roles.
✨Emphasise Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in past positions. This role is all about prioritising guest well-being, so showcasing your commitment to excellent service will set you apart.
✨Research the Company Culture
Familiarise yourself with Accor's commitment to sustainability and diversity. During the interview, express your alignment with these values and how you can contribute to creating an inclusive environment at Mercure London Bridge.
