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For Companies At a Glance
- Tasks: Welcome guests, manage calls, and ensure a smooth check-in/check-out experience.
- Company: Join Accor, a global leader in responsible hospitality with over 5,600 hotels worldwide.
- Benefits: Enjoy free hotel stays, discounts, and continuous learning opportunities.
- Why this job: Be part of a caring team that values your growth and makes a positive impact.
- Qualifications: Experience in customer service, strong communication skills, and a positive attitude required.
- Other info: Must be eligible to work in the UK; join us and become a Heartist!
The predicted salary is between 24000 - 36000 £ per year.
Company Description
Join us at Accor, where life pulses with passion!
As a pioneering in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status quo.
By joining us, you will become a Heartist, because hospitality is, first and foremost, a work of heart.
You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfill yourself, to discover other professions, and to pursue career opportunities in your hotel or in other hospitality environments, in your country or anywhere in the world.
You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable, and impactful experiences for your customers, colleagues, and for the planet.
Hospitality is a work of heart,
Join us and become a Heartist.
Job Description
- Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide helpful information.
- Attend to all incoming calls via the switchboard professionally, striving to provide Total Customer Satisfaction.
- Maintain strict security procedures to ensure guest confidentiality and safety.
- Handle credit and cash transactions securely, and ensure confidentiality/privacy of guest information.
- Maintain communication channels between hotel guests and all departments, verbally and in writing as required.
- Operate the switchboard effectively, handling calls promptly and professionally, greeting callers according to policy, and transferring calls efficiently.
- Document all internal and guest messages accurately and distribute them according to hotel procedures.
- Maintain an accurate internal phone list for call transfers and record charges for international and operator-assisted calls.
- Assist in screening calls for reservations, providing accurate and up-to-date information.
- Promote hotel facilities and maximize sales through sound product knowledge and selling skills.
- Attend to other duties as requested by management and supervisors.
Qualifications
- Some experience in retail, hospitality, or a customer-facing role.
- Excellent communication skills.
- Strong organizational skills.
- A positive, can-do attitude.
Additional Information
- Competitive salary.
- Free night stays in our UK hotels and up to 30% discount at any Accor Restaurant (T&C applies).
- Discounted hotel rates worldwide in Accor Hotels.
- Continuous learning and development with Accor Academy.
- Support for your wellbeing in professional and personal life.
- Opportunities across 5,000 hotels in over 100 countries.
- Participation in initiatives for a more inclusive and sustainable world.
- Many more benefits and perks to help you grow and unleash your personality.
- You must be eligible to live and work in the UK and possess a current work visa to apply for this position.
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Front Office Team Member employer: 21c Museum Hotels
Contact Detail:
21c Museum Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Team Member
✨Tip Number 1
Familiarise yourself with Accor's values and mission. Understanding their commitment to responsible hospitality and the concept of being a 'Heartist' will help you align your responses during interviews and show that you're genuinely interested in their culture.
✨Tip Number 2
Practice your communication skills, as they are crucial for this role. Engage in conversations with friends or family about customer service scenarios to build your confidence and ability to handle various situations professionally.
✨Tip Number 3
Research common questions asked in hospitality interviews, particularly those related to customer service and conflict resolution. Being prepared with thoughtful answers will demonstrate your readiness for the role and your understanding of the industry.
✨Tip Number 4
Network with current or former employees of Accor if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Front Office Team Member
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Office Team Member at Accor. Highlight your relevant experience in customer service or hospitality in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your communication skills, organisational abilities, and any previous roles in hospitality or customer-facing positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of Accor's values. Mention specific examples of how you've provided excellent customer service in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at 21c Museum Hotels
✨Show Your Passion for Hospitality
Accor values individuals who are passionate about hospitality. During the interview, share your experiences that highlight your love for customer service and how you strive to create memorable experiences for guests.
✨Demonstrate Strong Communication Skills
As a Front Office Team Member, excellent communication is key. Be prepared to discuss how you've effectively communicated with customers and colleagues in previous roles, and provide examples of how you handled challenging situations.
✨Highlight Your Organisational Skills
The role requires strong organisational abilities. Discuss specific instances where you successfully managed multiple tasks or prioritised responsibilities, ensuring smooth operations in a busy environment.
✨Emphasise a Positive Attitude
A can-do attitude is essential in hospitality. Convey your enthusiasm and willingness to go the extra mile for guests. Share stories that illustrate your positive approach to challenges and teamwork.
