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For Companies At a Glance
- Tasks: Welcome guests at night, ensure their safety, and assist with hotel operations.
- Company: Join Novotel Edinburgh Centre, part of the global Accor network, a leader in hospitality.
- Benefits: Enjoy discounts, free stays, training, 28 days holiday, and a supportive work environment.
- Why this job: Be the face of our hotel, create memorable experiences, and grow your career in hospitality.
- Qualifications: Customer service experience and fluency in English are preferred; OPERA Cloud knowledge is a plus.
- Other info: Embrace diversity and inclusion in a workplace that values your unique contributions.
Company Description
Salary: £13.33/hour
Required applicants with current right to work in the UK
What is in it for you:
- ALL Heartist Card to be used in Accor Hotels Worldwide (Discounts off stays, dinning, shopping and more)
- Free night stays in our UK hotels and discount in any Accor Restaurant (T&C Applies)
- Hotel discounts for your Friends and Family
- Training & Development
- International career opportunities
- 28 days holidays per year (up to 33 with length of service)
- Support your wellbeing in your professional and personal lives
- Recommend a Friend Incentive
- Pension Scheme
- Cycle to work scheme
- Complimentary Staff meal
- Uniform provided
Our objective is simple: make you grow and give you the spark to unleash your personality
Job Description
As our next Night Receptionist, you…
- Are the ‘face of Novotel Edinburgh Centre’, extending a warm welcome to our guests during the night, putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Assist in the general running of the hotel at night and support other departments to set up for the next day.
- Are an autonomous and passionate individual, dedicated to continuously improving the quality of the hotel\’s services.
- Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after.
- Ensure a wonderful guest experience.
- Ensuring that all charges are accurate and posted on a timely basis.
- Handling all calls promptly and professionally.
- Document accurately all internal and guest messages.
- Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
- Attend to other duties as requested by Management and Supervisors
Qualifications
- Prior experience working with OPERA Cloud will be valued
- Fluency in English
- Customer Service
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
Our mission at Novotel Edinburgh Centre is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling – whatever brings you here, we have something for you!
If you feel you are the right candidate for the role as our Front Office Night Team Member please click ‘ apply ’ now! We ’ d love to hear from you!
Additional Information
One more thing…
By working at the Novotel Edinburgh Centreyou will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong
If you feel you are the right candidate please click ‘ apply ’ now! We ’ d love to hear from you!
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Front office Night Team Member employer: 21c Museum Hotels
Contact Detail:
21c Museum Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front office Night Team Member
✨Tip Number 1
Familiarise yourself with the OPERA Cloud system, as prior experience is highly valued for this role. Consider taking an online course or watching tutorial videos to boost your confidence and knowledge before the interview.
✨Tip Number 2
Research Novotel Edinburgh Centre and its services thoroughly. Understanding their mission to create memorable moments for guests will help you align your answers during the interview and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Think about specific situations where you went above and beyond to ensure a positive experience for guests, as this will be crucial for the Night Receptionist position.
✨Tip Number 4
Showcase your ability to work autonomously and handle multiple tasks efficiently. Be ready to discuss how you manage your time and prioritise responsibilities, especially during busy night shifts, to ensure smooth hotel operations.
We think you need these skills to ace Front office Night Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualifications required for the Front Office Night Team Member position. Tailor your application to highlight relevant experience and skills.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of the job that excite you, such as providing excellent customer service or working in a dynamic team environment.
Highlight Relevant Experience: In your CV, emphasise any previous experience in hospitality or customer service roles. If you have worked with OPERA Cloud or similar systems, make sure to mention this as it is highly valued for the position.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at 21c Museum Hotels
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to ensure guest satisfaction in previous roles.
✨Demonstrate Your Problem-Solving Skills
As a Night Receptionist, you'll face unique challenges. Prepare to discuss situations where you've successfully resolved issues or handled difficult guests, showcasing your ability to think on your feet.
✨Familiarise Yourself with OPERA Cloud
Since prior experience with OPERA Cloud is highly valued, take some time to learn about this system before your interview. Being able to discuss its features and how you’ve used similar systems can set you apart.
✨Highlight Your Teamwork Abilities
Even though the role involves working independently at night, teamwork is still crucial. Be ready to talk about how you've collaborated with colleagues in the past to enhance service quality and guest experiences.
