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- Tasks: Lead the front office team to ensure top-notch guest experiences and smooth operations.
- Company: Join Adagio, part of Accor, a leader in hospitality with a focus on comfort and diversity.
- Benefits: Enjoy perks like free Wi-Fi, a gym, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values inclusivity and offers limitless career possibilities.
- Qualifications: 3-5 years in front office roles, with leadership experience and strong communication skills required.
- Other info: Fluency in English is essential; additional languages are a bonus!
The predicted salary is between 28800 - 43200 £ per year.
Company Description
The Hoxton Shepherd’s Bush is our fourth London Hoxton and located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all-day restaurant – Chet’s serving Thai American comfort food. Featuring a large open lobby with vintage seating and cosy corners, 237 bedrooms of different sizes, as well as a central wraparound bar and terrace, The Hoxton Shepherd’s Bush is perfectly located for exploring West London.
Job Description
What you’ll do…
- Creating a memorable guest experience for our guests that will leave them wanting to return for more.
- Be the eyes and ears for the Front Office by leading by example and coaching and developing them to feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Supporting the Duty Managers and working closely with the Hoxton teams in setting selling strategies and ensuring maximum occupancy.
- And everything else in between from compliance to departmental budgeting to relationship building with the wider heads of department and Hoxton team’s.
Qualifications
What we’re looking for…
- Most important is that you know how to provide a great and memorable guest experience – whether it’s for someone staying with us or just stepping in for a drink or a bite to eat.
- Previous experience in hospitality in an Assistant Front Office Manager role is an advantage but not a must.
- Passionate about team development and a demonstrated experience in coaching and developing your team.
- You’ve got plenty of experience dealing with different types of requests successfully.
- Experience with using Micros Fidelio Opera or a similar property management system.
- Individuals. You’re looking for a place where you can be you; no clones in suits here.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
- You’re not precious. We leave our egos at the door and help get stuff done.
- You’re up for doing things differently and trying (almost) everything once.
- If we got stuck in a lift together we’d have a good time and share a few laughs.
- You want to be part of a team that works hard, supports each other and has fun along the way.
Additional Information
What’s in it for you…
- Competitive salary
- 28 days holidays (inclusive of bank holidays), pension, and life insurance.
- A health cash plan to claim money back and get access to lots of ways to support your physical & mental wellbeing
- It’s ok not to be Ok, we have a confidential hotline for any support you require about anything and a network of mental health first aiders
- Treat yourself once in a while with lots of retail & hospitality perks through our partners
- Enjoy a free night at The Hoxton and a meal for two when you first start with us
- Goes without saying, but we’ll feed you during your shift
- Excellent discounts across the Ennismore family for you and your nearest and dearest (even if you decide to leave us!)
- Free night at The Hoxton every year and something a little extra £££ when you hit the big milestones!
- Lots of opportunity to progress and switch it up as part of a global family of brands
- Training to get you settled into your role, learning academies to broaden your skillset and development that helps you think, make and thrive at work
- Extra time off to volunteer with one of our partner charities
- Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
- Enhanced family leave for when you’re expanding your family
- An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
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Front Office Manager employer: 21c Museum Hotels
Contact Detail:
21c Museum Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Manager
✨Tip Number 1
Familiarize yourself with the specific services and amenities offered by Adagio, especially those that enhance guest comfort. This knowledge will help you demonstrate your understanding of the brand during interviews.
✨Tip Number 2
Highlight your experience in managing front office operations and team leadership. Be prepared to discuss specific examples of how you've improved guest satisfaction and streamlined processes in previous roles.
✨Tip Number 3
Showcase your problem-solving skills by preparing scenarios where you've successfully handled guest complaints or operational challenges. This will illustrate your ability to maintain a welcoming atmosphere and ensure high levels of guest satisfaction.
✨Tip Number 4
Research the latest trends in hospitality technology, particularly in property management systems and digital check-in/check-out processes. Being knowledgeable about these tools can set you apart as a candidate who is ready to innovate.
We think you need these skills to ace Front Office Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with Adagio and Accor's commitment to diversity and inclusion. Highlight how your values align with theirs in your application.
Tailor Your CV: Customize your CV to emphasize your experience in front office management, guest services, and team leadership. Use specific examples that demonstrate your skills in these areas.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to enhance guest satisfaction. Mention any relevant achievements and how you can contribute to the team.
Highlight Relevant Skills: Make sure to mention your proficiency in hotel management software and any experience with revenue management principles. These skills are crucial for the role and should be clearly stated.
How to prepare for a job interview at 21c Museum Hotels
✨Showcase Your Customer Service Skills
As a Front Office Manager, your ability to ensure high levels of guest satisfaction is crucial. Prepare examples from your past experiences where you successfully handled guest inquiries or resolved complaints. This will demonstrate your commitment to excellent service.
✨Demonstrate Leadership Experience
Highlight your previous managerial roles and how you've trained and supervised staff. Discuss specific instances where you fostered a team-oriented environment, as this aligns with the company's focus on team management and leadership.
✨Familiarize Yourself with Hotel Operations
Understand the front office operations, including check-in/check-out procedures and room reservations. Be ready to discuss how you would implement hotel policies and ensure smooth coordination between departments, showcasing your operational knowledge.
✨Prepare for Financial Discussions
Since financial and revenue management is part of the role, be prepared to talk about your experience with billing, payments, and optimizing room occupancy. Familiarize yourself with basic revenue management principles to show your understanding of this aspect.
