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For Companies At a Glance
- Tasks: Create unforgettable guest experiences and provide top-notch service at check-in and check-out.
- Company: A leading hotel in Edinburgh known for its exceptional hospitality.
- Benefits: Career development opportunities, hotel discounts, and a vibrant work environment.
- Why this job: Be the face of the hotel and make guests feel at home.
- Qualifications: Customer service skills, fluent English, and knowledge of Opera Cloud preferred.
- Other info: Join a dynamic team and grow your career in the hospitality industry.
The predicted salary is between 24000 - 36000 £ per year.
A leading hotel in Edinburgh is seeking a Front Office Team Member to ensure a wonderful guest experience and provide quality service during check-in and check-out. You will be the face of the hotel, extending a warm welcome and responding to guest requests promptly.
Ideal candidates should have:
- Customer service skills
- Fluency in English
- Familiarity with Opera Cloud
The position offers a range of benefits including career development opportunities and hotel discounts.
Front Office Host – Edinburgh Guest Experience employer: 21c Museum Hotels
Contact Detail:
21c Museum Hotels Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Host – Edinburgh Guest Experience
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their guest experience.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different guest requests or complaints. This will not only boost your confidence but also demonstrate your problem-solving skills during the interview.
✨Tip Number 3
Dress to impress! As a Front Office Host, you'll be the face of the hotel, so make sure your outfit reflects professionalism and aligns with the hotel's vibe. First impressions matter!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Front Office Host – Edinburgh Guest Experience
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you can bring warmth and friendliness to the role, just like you would with our guests.
Highlight Relevant Experience: Make sure to mention any previous customer service roles or experiences that relate to being a Front Office Host. We love seeing how your background can contribute to creating a wonderful guest experience!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in Edinburgh.
How to prepare for a job interview at 21c Museum Hotels
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its history, values, and any recent news. This will not only show your genuine interest but also help you answer questions about why you want to work there.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of specific situations where you went above and beyond for a guest. This will demonstrate your ability to create a wonderful guest experience.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult guests or managing busy check-in periods. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Familiarity with Opera Cloud
If you have experience with Opera Cloud, be ready to discuss it. If not, consider brushing up on its features and functionalities. Showing that you're proactive about learning can impress the interviewers.
