At a Glance
- Tasks: Manage the entire claims process, from investigation to settlement, for corporate clients.
- Company: Join a dynamic insurance firm that values innovation and collaboration.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal growth.
- Other info: Inclusive culture with a focus on professional development and teamwork.
- Why this job: Make a real difference by helping clients navigate their insurance claims effectively.
- Qualifications: Strong understanding of insurance policies and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Managing end-to-end claims process regardless of size, including larger, more complex or contentious claims arising with brokerage clients. Responsible for investigation, evaluation, negotiation and settlement of insurance claims.
Responsibilities
- Utilise comprehensive knowledge of insurance policies, coverage types and claims procedures to accurately assess and adjudicate claims within timelines and guidelines.
- Collaborate closely with internal departments, external vendors and stakeholders to ensure timely and efficient resolution of claims.
- Analyse claims data, identify trends and develop strategies to mitigate risk and create reports to reduce claim frequency and improve overall claims management processes.
- Provide leadership, guidance and mentoring to the Claims Handler and other junior team members to foster a culture of excellence, accountability and continuous improvement.
- Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters/assessors, 3rd party legal representatives and industry partners to enhance customer satisfaction and loyalty.
- Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make informed decisions.
- Prepare and present reports and presentations, highlighting key performance indicators.
- Visit clients in the event of a loss to investigate circumstances and build a robust claim that brings a swift, favourable conclusion.
- Negotiate with insurers to obtain the best possible settlement terms under the policy.
- Act as an advocate of the claims function and settlements.
Knowledge
- Strong understanding of insurance policies, coverage types and claims procedures (essential).
- Brokerage experience (essential).
- Strong client relationship management experience (essential).
- Understands general and legal principles of insurance.
- Understands relevant regulatory and legal frameworks.
Skills
- Excellent analytical, problem‑solving and decision‑making skills (essential).
- Outstanding communication, negotiation and interpersonal skills (essential).
- Customer‑focused approach (essential).
- Ability to work independently, prioritise tasks and meet deadlines in a fast‑paced environment.
- Confident, assertive and resilient under pressure.
- Ability to provide constructive feedback, coaching and mentoring to support the professional growth of junior team members (essential).
- Ability to adapt to diverse personalities, perspectives and cultural backgrounds, fostering inclusive and collaborative work environments.
- Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential).
Qualifications
- GCSE Maths and English (or equivalent).
- A levels (desirable).
- CII (desirable).
- Acturis exposure (desirable).
What do we offer in return?
- A career that you define with possibilities for growth and development.
- Inclusive and diverse culture with no one “Howden” type.
- Reasonable adjustments, including flexible hours or hybrid working arrangements where available.
- Competitive, permanent position based in the Swansea office (2-3 days per week).
Claims Executive - Corporate & Commercial in Swansea employer: 2136GB00 Howden UK Brokers Limited
Join a dynamic team as a Claims Executive in our Swansea office, where we prioritise employee growth and development within an inclusive and diverse culture. Enjoy the flexibility of hybrid working arrangements and a competitive salary while making a meaningful impact through your expertise in managing complex insurance claims. Our commitment to fostering a supportive environment ensures that you can thrive both personally and professionally, building strong relationships with clients and colleagues alike.
Contact Details:
2136GB00 Howden UK Brokers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Executive - Corporate & Commercial in Swansea
✨Network Like a Pro
Get out there and connect with people in the insurance industry! Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Show Off Your Skills
When you get the chance to chat with hiring managers or during interviews, make sure to highlight your analytical and negotiation skills. Share specific examples of how you've tackled complex claims or improved processes in your previous roles.
✨Research the Company
Before any interview, do your homework on the company’s culture, values, and recent news. This will not only help you tailor your answers but also show that you’re genuinely interested in being part of their team.
✨Apply Through Our Website
Don’t forget to apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and really want to be part of our awesome team.
We think you need these skills to ace Claims Executive - Corporate & Commercial in Swansea
Some tips for your application 🫡
Know Your Stuff:Make sure you understand the ins and outs of insurance policies and claims procedures. We want to see that you can handle complex claims with ease, so show us your knowledge in your application!
Tailor Your Application:Don’t just send a generic CV and cover letter. Highlight your relevant experience in brokerage and client relationship management. We love it when applicants connect their skills directly to what we’re looking for!
Show Off Your Skills:We’re after someone with excellent analytical and communication skills. Use your application to demonstrate how you've used these skills in past roles, especially in high-pressure situations.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at 2136GB00 Howden UK Brokers Limited
✨Know Your Claims Inside Out
Make sure you have a solid understanding of the end-to-end claims process, especially for complex cases. Brush up on your knowledge of insurance policies and coverage types, as this will help you demonstrate your expertise during the interview.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used data analysis in previous roles. Think of specific examples where you've identified trends or developed strategies to mitigate risk. This will show that you can contribute to improving claims management processes.
✨Demonstrate Strong Relationship Management
Think about times when you've successfully built relationships with clients, brokers, or other stakeholders. Be ready to share these experiences, as strong client relationship management is essential for this role.
✨Prepare for Negotiation Scenarios
Since negotiation is key in this position, consider preparing for potential scenarios you might face. Practice articulating your approach to obtaining the best settlement terms, as this will highlight your negotiation skills and confidence.
