At a Glance
- Tasks: Manage commercial property claims from start to finish while ensuring compliance and client satisfaction.
- Company: Join Howden, a global leader in the insurance industry with a supportive culture.
- Benefits: Enjoy hybrid working, flexible hours, career progression, and CPD support.
- Other info: Work within a large international team with excellent job security.
- Why this job: Make a real difference in clients' lives while developing your skills in a dynamic environment.
- Qualifications: 18 months of claims handling experience and strong knowledge of commercial insurance required.
The predicted salary is between 30000 - 40000 £ per year.
The Howden Corporate & Commercial group is seeking a Claims Handler to support our clients in either the Edinburgh or Glasgow office. The role is hybrid and requires working 2 days per week from the selected office, with the rest remote. The Claims Handler will manage a portfolio of commercial property claims from initial report to settlement, ensuring compliance with internal service levels and industry standards.
Location: Edinburgh or Glasgow (hybrid; 2 days in‑office)
Key Responsibilities:
- Answer client phone and post enquiries and advise on claim procedures
- Register and manage First Notice of Loss (FNOL) ensuring claims are monitored within service level agreement and insurer bespoke arrangements
- Maintain diary, reports and ensure accurate post‑diary entries are matched
- Alert the Claims Manager to any issues or complaints
- Maintain compliance with Howden’s policy standards, CII Code of Ethics and GDPR
- Keep personal knowledge up‑to‑date through e‑learning, in‑house courses and professional qualifications to accumulate CPD points
Knowledge & Skills:
- 18‑month minimum experience in claims handling, preferably property claims
- Strong understanding of commercial insurance policies, coverage types and claims procedures
- Brokerage experience required to fully grasp the commercial insurance market
- High literacy and numeracy; ability to work under pressure and tight deadlines
- Accuracy and attention to detail
- Knowledge of Acturis system desirable
- Proficiency in Microsoft Excel and Word
Qualifications:
- GCSE in Mathematics and English (minimum)
- A‑levels or equivalent desirable
- Cert CII and above desirable
Benefits & Working Conditions:
- Hybrid working model – 2 days per week in office, remainder remote
- Flexible hours and reasonable adjustments available where possible
- Career progression and CPD support through e‑learning and in‑house courses
- Opportunities to work within a large, international commercial insurance team
- Job security in a growing global insurance group
Claims Handler - Corporate & Commercial in Edinburgh employer: 2136GB00 Howden UK Brokers Limited
Howden is an excellent employer, offering a dynamic hybrid working model that allows Claims Handlers to balance their professional and personal lives effectively. With a strong focus on career progression and continuous professional development, employees benefit from access to e-learning and in-house courses, all while being part of a supportive international team in the vibrant cities of Edinburgh or Glasgow. The company prioritises employee well-being and job security within a growing global insurance group, making it an attractive place for those seeking meaningful and rewarding employment.
Contact Details:
2136GB00 Howden UK Brokers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Corporate & Commercial in Edinburgh
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We think you need these skills to ace Claims Handler - Corporate & Commercial in Edinburgh
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