Account Handler - Commercial & Schemes in Dover

Role Overview: Account Handler to support our team in the administration of clients’ insurance requirements, including general enquiries, renewals, mid‑term adjustments, obtaining quotations and invoicing of premiums. The role is full‑time, permanent and based in the Dover office.

Responsibilities:

• Prioritise and handle all work promptly and accurately.
• Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
• Produce accurate and professional documentation at all times.
• Process adjustments in line with procedures, including notification to insurers, issuance of revised documentation, and collection of additional premiums.
• Refer all queries that fall outside own experience, knowledge and authority to senior staff.
• Re‑marketing exercises.
• Issue renewal documentation.
• Dealing with client payments in line with Howden procedures.
• Data input.
• Participate in meetings as and when required.

Qualifications & Skills:

• GCSE Maths and English (or equivalent).
• Certificate in Insurance (desirable).
• Knowledge of commercial insurance desirable.
• Acturis knowledge preferred.
• Accuracy and attention to detail.
• Good literacy and numeracy.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.

What We Offer:

A career that you define. We value diversity and support each other in both everyday moments and larger challenges. Reasonable adjustments, including accommodations, flexible hours and hybrid working where possible.