At a Glance
- Tasks: Manage commercial property claims from start to finish while ensuring compliance and client satisfaction.
- Company: Join Howden, a global leader in commercial insurance with a supportive culture.
- Benefits: Enjoy hybrid working, flexible hours, career progression, and CPD support.
- Other info: Work within a large international team with excellent job security.
- Why this job: Make a real difference in clients' lives while developing your skills in a dynamic environment.
- Qualifications: 18 months of claims handling experience and strong understanding of commercial insurance required.
The predicted salary is between 30000 - 40000 £ per year.
The Howden Corporate & Commercial group is seeking a Claims Handler to support our clients in either the Edinburgh or Glasgow office. The role is hybrid and requires working 2 days per week from the selected office, with the rest remote. The Claims Handler will manage a portfolio of commercial property claims from initial report to settlement, ensuring compliance with internal service levels and industry standards.
Location: Edinburgh or Glasgow (hybrid; 2 days in‑office)
Key Responsibilities:
- Answer client phone and post enquiries and advise on claim procedures
- Register and manage First Notice of Loss (FNOL) ensuring claims are monitored within service level agreement and insurer bespoke arrangements
- Maintain diary, reports and ensure accurate post‑diary entries are matched
- Alert the Claims Manager to any issues or complaints
- Maintain compliance with Howden’s policy standards, CII Code of Ethics and GDPR
- Keep personal knowledge up‑to‑date through e‑learning, in‑house courses and professional qualifications to accumulate CPD points
Knowledge & Skills:
- 18‑month minimum experience in claims handling, preferably property claims
- Strong understanding of commercial insurance policies, coverage types and claims procedures
- Brokerage experience required to fully grasp the commercial insurance market
- High literacy and numeracy; ability to work under pressure and tight deadlines
- Accuracy and attention to detail
- Knowledge of Acturis system desirable
- Proficiency in Microsoft Excel and Word
Qualifications:
- GCSE in Mathematics and English (minimum)
- A‑levels or equivalent desirable
- Cert CII and above desirable
Benefits & Working Conditions:
- Hybrid working model – 2 days per week in office, remainder remote
- Flexible hours and reasonable adjustments available where possible
- Career progression and CPD support through e‑learning and in‑house courses
- Opportunities to work within a large, international commercial insurance team
- Job security in a growing global insurance group
Claims Handler - Corporate & Commercial employer: 2136GB00 Howden UK Brokers Limited
Howden is an excellent employer, offering a hybrid working model that promotes work-life balance while providing the opportunity to be part of a large, international commercial insurance team. With a strong focus on career progression and continuous professional development, employees are encouraged to enhance their skills through e-learning and in-house courses, ensuring they stay at the forefront of the industry. The supportive work culture fosters collaboration and innovation, making Howden a rewarding place to build a meaningful career in claims handling.
Contact Details:
2136GB00 Howden UK Brokers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler - Corporate & Commercial
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims handling. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and knowledge of commercial insurance policies.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in claims management, including any successful settlements or client feedback. This can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Handler - Corporate & Commercial
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your experience in claims handling, especially in commercial property claims, and showcase your understanding of insurance policies. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your brokerage experience and any relevant qualifications – we love to see that!
Showcase Your Attention to Detail:In claims handling, accuracy is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application reflects their attention to detail, just like we do in our work!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at 2136GB00 Howden UK Brokers Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial property claims and the specific procedures involved. Familiarise yourself with common terms and processes, as well as Howden's policies and standards. This will show that you're not just interested in the role but also understand the industry.
✨Demonstrate Your Communication Skills
As a Claims Handler, you'll be dealing with clients regularly. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated complex information in the past, whether it was through phone calls or written correspondence.
✨Showcase Your Attention to Detail
In claims handling, accuracy is key. Be ready to discuss how you ensure precision in your work, especially when managing reports and diary entries. You might even want to bring along a sample of your previous work (with sensitive info redacted) to illustrate your meticulous approach.
✨Prepare Questions About the Role
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, the hybrid working model, and opportunities for professional development. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
