Senior Claims Handler - Corporate & Commercial in Bury St Edmunds

We are seeking a Senior Claims Handler to join our established Claims team and be responsible for delivering a quality and efficient claims service to clients in a full‑time, permanent role based in the Bury St Edmunds office.

Responsibilities

• Manage end‑to‑end claims process for all sizes, including large, sophisticated and contentious claims arising with brokerage clients, from investigation, evaluation and negotiation to settlement.
• Provide assistance and advice on large or complex transit losses and investigate relevant case law or facts to facilitate settlement.
• Utilise extensive knowledge of insurance policies, coverage types and claims procedures to assess and adjudicate claims accurately within timelines and guidelines.
• Collaborate closely with internal departments, external vendors and other stakeholders to ensure timely and efficient resolution of claims.
• Analyse claims data, identify trends and develop strategies to mitigate risk, build reports, reduce claim frequency and improve overall claims management processes.
• Provide leadership, guidance and mentoring to Claims Handlers and junior team members to cultivate a culture of excellence, accountability and continuous improvement.
• Develop and maintain positive relationships with clients, brokers, insurers, loss adjusters, assessors, third‑party legal representatives and industry partners to improve customer satisfaction and loyalty.
• Stay abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better informed decisions.
• Prepare and present reports and presentations highlighting key performance indicators.
• Visit clients in the event of a loss to investigate circumstances and build a robust claim leading to a swift, favourable conclusion.
• Negotiate with insurers to obtain the best possible settlement terms under the policy.
• Act as an advocate of the claims function and settlements.

Knowledge

• Strong understanding of insurance policies, coverage types and claims procedures (essential).
• Good experience and knowledge in commercial claims (essential).
• Brokerage experience (essential).
• Strong client relationship management experience (essential).
• Understanding of general and legal principles of insurance.
• Understanding of the relevant regulatory and legal frameworks.

Skills

• Excellent analytical, problem‑solving and decision‑making skills (essential).
• Outstanding communication, negotiation and interpersonal skills (essential).
• Customer‑focused approach (essential).
• Ability to work independently, prioritise tasks and meet deadlines in a fast‑paced environment.
• Confident, assertive and resilient under pressure.
• Ability to provide constructive feedback, coaching and mentoring to support professional growth of junior team members (essential).
• Ability to adapt to diverse personalities, perspectives and cultural backgrounds, fostering inclusive and collaborative work environments.
• Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential).

Qualifications

• GCSE Maths and English (or equivalent).
• A‑levels (desirable).
• CII & CILA (desirable).

Benefits

• Competitive remuneration, career development opportunities, flexible working arrangements and reasonable adjustments to accommodate individual needs.
• We are an equal opportunities employer.

Location: Bury St Edmunds, UK.