At a Glance
- Tasks: Support clients' insurance needs and provide excellent service in a dynamic environment.
- Company: Join a growing insurance broker making a real impact in the market.
- Benefits: Flexible working, personal development opportunities, and a balanced work experience.
- Other info: Exciting career progression opportunities for aspiring account executives.
- Why this job: Be part of a team that values client relationships and professional growth.
- Qualifications: 2 years' experience with commercial clients and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The Account Handler will support the team for the administration of clients’ insurance requirements, including general enquiries, renewals, mid‑term adjustments, obtaining quotations and invoicing of premiums. Dealing with our SME clients, you will have a passion for providing excellent service to your clients and be excited about the prospect of working with a growing insurance broker that’s making a real impact in the market.
Responsibilities
- Assist in achieving Group/Division client retention targets by providing an excellent level of service.
- Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as necessary and action meeting points (if applicable).
- Undertake market exercises to establish the most competitive terms available.
- Obtain renewal terms and present to client.
- Issue renewal documentation in line with contract certainty.
- Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards.
- Record all relevant information, correspondence and documentation on Acturis and make effective use of the diary system.
- Produce accurate and professional documentation at all times using relevant Howden templates.
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premium.
- Actively cross‑sell products from other Divisions.
- Liaise with and assist other branches and Group Resources as necessary.
Knowledge
- Working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR.
- Minimum of 2 years’ experience dealing with commercial clients.
Skills
- A good level of technical insurance skills, to be assessed by regular in‑house testing.
- Accuracy and attention to detail.
- Ability to process work quickly and efficiently.
- Ability to prioritise work and meet deadlines.
- Excellent client service skills.
- Good negotiation and broking skills.
- Excellent oral and written communication skills.
- Ability to gather and analyse information from the client.
- Ability to identify and respond appropriately to an individual client’s level of understanding.
- Ability to persuade and influence others.
Qualifications
- GCSEs A‑C in Maths & English.
- Cert CII (desirable).
Benefits
- Full‑time, permanent role with the flexibility to work three days a week in our Bristol office, ensuring a balanced work experience.
- Reasonable adjustments: accommodation for flexible hours or hybrid working where possible.
- Opportunities for personal and professional development, with a starting point for those aspiring to advance to an account executive.
SME Account Handler - Corporate & Commercial in Bristol employer: 2136GB00 Howden UK Brokers Limited
Join a dynamic and growing insurance broker in Bristol, where we prioritise excellent client service and foster a supportive work culture. With flexible working arrangements and a strong focus on personal and professional development, we empower our employees to thrive and advance their careers, making this an ideal place for those passionate about the insurance industry.
Contact Details:
2136GB00 Howden UK Brokers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land SME Account Handler - Corporate & Commercial in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work with SMEs. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Show us you understand their needs and how you can provide excellent service. Tailor your responses to highlight your experience with commercial clients.
✨Tip Number 3
Practice your negotiation skills! Role-play scenarios where you might need to persuade clients or colleagues. This will help you feel more confident when it comes to real-life situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace SME Account Handler - Corporate & Commercial in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous work with commercial clients and any relevant insurance knowledge to show us you’re the right fit for the role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about providing excellent service to SME clients. Share specific examples of how you've gone above and beyond in past roles to demonstrate your commitment to client satisfaction.
Showcase Your Communication Skills:Since this role requires excellent oral and written communication skills, make sure your application is clear and professional. Use proper grammar and structure, and don’t forget to proofread before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at 2136GB00 Howden UK Brokers Limited
✨Know Your Insurance Basics
Make sure you brush up on your knowledge of general insurance principles and the CII’s Code of Ethics. Being able to discuss these topics confidently will show that you’re serious about the role and understand the industry.
✨Demonstrate Client Service Skills
Prepare examples of how you've provided excellent service in previous roles. Think about specific situations where you went above and beyond for a client, as this will highlight your passion for client satisfaction.
✨Practice Your Communication
Since this role requires excellent oral and written communication skills, practice articulating your thoughts clearly. You might even want to do a mock interview with a friend to get comfortable discussing your experience and answering questions.
✨Show Your Attention to Detail
Be ready to discuss how you ensure accuracy in your work. Bring examples of how you've managed documentation or processed information meticulously in past roles, as this is crucial for the Account Handler position.
