Senior Claims Handler - Corporate & Commercial in Birmingham

We are seeking a Senior Claims Handler to join our established Claims team and be responsible for delivering a quality and efficient claims service to clients. This is a full-time, permanent opportunity. You will be based in our Birmingham office 2/3 days per week on average.

Overview

• Managing end-to-end claims process regardless of size, including larger, more sophisticated, or contentious claims arising with brokerage clients from investigation, evaluation, negotiation to the settlement of insurance claims.
• Providing assistance and advice on large or complex transit losses and investigating any case law/relevant facts which aid satisfactory settlement and conclusion.
• Utilising extensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines.
• Collaborating closely with internal departments, external vendors and other stakeholders to ensure timely and efficient resolution of claims.
• Analyzing claims data, identifying trends and developing strategies to mitigate risk, build reports, reduce claim frequency and improve overall claims management processes.
• Providing leadership, guidance and mentoring to the Claims Handlers and other junior team members to cultivate a culture of excellence, accountability and continuous improvement.
• Developing and maintaining positive relationships with clients, brokers, insurers, loss adjusters/assessors/third-party legal representatives and industry partners to improve customer satisfaction and loyalty.
• Staying abreast of industry trends, regulatory changes and emerging technologies to drive innovation and make better-informed decisions.
• Preparing and presenting reports & presentations, highlighting key performance indicators.
• Visiting clients in the event of a loss to investigate the surrounding circumstances and build a robust claim that brings a swift, favourable conclusion.
• Negotiating with insurers to obtain the best possible settlement terms under the terms of the policy.
• Acting as an advocate of the claims function and settlements.

Knowledge

• Strong understanding of insurance policies, coverage types, and claims procedures (essential).
• Good experience and knowledge in commercial claims is essential for this role.
• Brokerage experience (essential).
• Strong client relationship management experience (essential).
• Understanding of general and legal principles of insurance.
• Understanding of the relevant regulatory and legal frameworks.

Skills

• Excellent analytical, problem-solving and decision-making skills (essential).
• Outstanding communication, negotiation and interpersonal skills (essential).
• Customer-focused approach (essential).
• Ability to work independently, prioritise tasks and meet deadlines in a fast-paced environment.
• Confident, assertive and resilient under pressure.
• Ability to provide constructive feedback, coaching and mentoring to support the professional growth of junior team members (essential).
• Ability to adapt to diverse personalities, perspectives and cultural backgrounds, fostering inclusive and collaborative work environments.
• Experience in compassionate care by providing emotional support, guidance and encouragement to clients in difficult or distressing situations (essential).

Qualifications

• GCSE Maths and English (or equivalent).
• A-levels (desirable).
• CII (desirable).

What do we offer in return?

• A career that you define.
• Reasonable adjustments: we are committed to providing reasonable accommodations to ensure our positions align with your needs. Adjustments may include software, IT, office setups, flexible hours or hybrid working where possible.
• Permanent employment.
• Location: Birmingham office, 2–3 days per week on average.

We value diversity and encourage individuals who share our values to apply. If you’re excited by this role, we’ll reach out if your profile fits the criteria.