Corporate Account Handler - Corporate & Commercial in Birmingham

Howden is a global insurance group with 24,000 employees across 56 countries, committed to a shared passion, a no‐limits mindset, and a culture that keeps our team together. We support clients through the complex landscape of commercial risk, delivering bespoke solutions for businesses of all sizes.

We are looking for a dedicated Corporate Account Handler to join our Corporate & Commercial division in Birmingham. In this full‐time, permanent role you will manage the full administration of clients' insurance requirements – including handling general enquiries, renewals, mid‐term adjustments, obtaining quotations, and invoicing premiums – while providing outstanding service and a proactive approach to helping businesses navigate complex commercial risks.

• Help achieve Group/Division client targets by providing an outstanding level of service.
• Liaise effectively with the Account Executive to ensure an appropriate strategy for renewal, attend client meetings as vital, and action meeting points (if applicable).
• Undertake market exercises to establish the most competitive terms available.
• Acquire renewal terms and present them to clients.
• Issue renewal documentation in line with contract certainty.
• Ensure premiums are collected prior to the commencement of cover and in line with Howden procedures.
• Handle all queries, whether written or by telephone, expertly and process them effectively in line with service standards.
• Record all relevant information, correspondence, and documentation on Acturis and make effective use of the diary system.
• Produce accurate and professional documentation at all times using relevant Howden templates.
• Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums.
• Actively cross‐sell products from other divisions.
• Liaise with and assist other branches and Group Resources as necessary.

• Working knowledge of all the main classes of Commercial Insurance and the CII's Code of Ethics and GDPR.
• A minimum of 5 years' experience providing specialist advice in the commercial insurance market.

• Good level of technical insurance skills, to be assessed by regular in‐house testing.
• Accuracy and attention to detail.
• Ability to process work quickly and efficiently.
• Ability to prioritise work and meet deadlines.
• Excellent client service skills.
• Good negotiation and broking skills.
• Excellent oral and written communication skills.
• Ability to capture and analyse information from the client.
• Ability to identify and respond appropriately to an individual client's level of understanding.
• Ability to persuade and influence others.

• Acturis experience preferred.
• Cert CII (Desirable).

What do we offer in return? A career that you define, with an inclusive culture, supportive work experience, and reasonable adjustments for those who require them. We value diversity and encourage individuals to bring their whole selves to work.