At a Glance
- Tasks: Lead a dynamic claims team, optimising service and driving improvements.
- Company: Join a supportive company that values diversity and innovation.
- Benefits: Enjoy hybrid working, competitive pay, and professional growth opportunities.
- Other info: Flexible hours and adjustments available to support your needs.
- Why this job: Shape the future of claims management while making a real impact.
- Qualifications: 3+ years in a leadership role within commercial claims insurance.
The predicted salary is between 50000 - 60000 £ per year.
We are seeking an experienced Claims Manager to lead a dynamic and ambitious team within our Claims Division. In this pivotal role, you will provide first‑line supervision, coaching, and mentoring to help your team realise their potential while fostering a positive, inclusive, and high‑performing team culture.
Key Responsibilities
- Support and implement the operational strategy, policies, and procedures to optimise the Claims service.
- Identify process bottlenecks and collaborate with the Claims Operations and Business Performance Manager to drive effective resolutions.
- Lead all aspects of day‑to‑day operations of the Claims team, collaborating closely with HR, L&D, and Broking teams as required.
- Foster a culture of excellence, accountability, and continuous improvement—leading by example.
- Build strong internal and external relationships to enhance claims service delivery and support your team’s development.
- Conduct regular 1‑2‑1s, performance reviews, Balanced Scorecard/Objectives reviews, skills gap analyses, and audits, using outcomes to ensure compliance with internal and regulatory standards and to drive improvements.
- Produce regular performance reports for Claims Operations, utilising available tools including data dashboards.
- Manage and resolve client complaints, working with Compliance where necessary.
- Work closely with the Client Servicing team to capture feedback and improve client service delivery.
- Lead on Performance Improvement Plans, apprenticeship performance management, and recruitment activities within the Claims team.
- Provide occasional site visits to Stourbridge, Derby, and Wales to maintain a high‑quality service.
Qualifications & Experience
- Minimum of 3 years’ experience in a team leader or managerial role within the specialist commercial claims insurance market.
- Qualified to at least Cert CII.
- Proven track record of delivering results and meeting or exceeding targets while maintaining a strong client focus.
- Background in insurance broking with commercial lines experience.
- Fully proficient in Microsoft Office applications.
- Strong understanding of general and legal principles of insurance.
- Knowledge of relevant regulatory and legal frameworks within the commercial insurance sector.
Benefits
- Hybrid working arrangement: two days per week from the Birmingham office with regular visits to other sites.
- Opportunity to lead a high‑performing claims team and shape the service strategy.
- Supportive environment that values diversity, encourages innovation, and fosters professional growth.
- Reasonable adjustments available—including flexible hours, hybrid working, software, IT, and office setups—to support your needs.
- Competitive remuneration and benefits package. (Details available upon request.)
Claims Manager - Corporate & Commercial in Birmingham employer: 2136GB00 Howden UK Brokers Limited
Join a forward-thinking company that prioritises employee development and inclusivity, offering a supportive environment where you can lead a high-performing claims team. With a hybrid working model based in Birmingham, you will have the opportunity to shape service strategies while enjoying competitive remuneration and a commitment to your professional growth. Our culture fosters innovation and accountability, ensuring that every team member can thrive and contribute meaningfully to our success.
Contact Details:
2136GB00 Howden UK Brokers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager - Corporate & Commercial in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their claims process and think of ways you can contribute to optimising it. Show them you’re not just another candidate, but someone who can make a real impact!
✨Tip Number 3
Practice your leadership skills! Since this role involves managing a team, be ready to discuss your experience in coaching and mentoring. Share specific examples of how you've fostered a positive team culture in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Claims Manager - Corporate & Commercial in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Manager role. Highlight your experience in team leadership and any specific achievements in the commercial claims insurance market. We want to see how you can bring your unique skills to our dynamic team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about leading a high-performing team and how you can contribute to our culture of excellence. We love seeing genuine enthusiasm for the role!
Showcase Your Achievements:When detailing your experience, focus on quantifiable achievements. Did you improve team performance or client satisfaction? We want to know how you've made a difference in your previous roles—numbers speak volumes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at 2136GB00 Howden UK Brokers Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of the commercial claims insurance market. Be ready to discuss specific cases or scenarios where you've successfully managed claims, as this will show your expertise and experience in the field.
✨Showcase Your Leadership Skills
Since this role involves leading a team, prepare examples that highlight your leadership style. Think about times when you've coached or mentored team members, and how you've fostered a positive team culture. This will demonstrate your ability to lead effectively.
✨Understand the Operational Strategy
Familiarise yourself with the company's operational strategy and how it relates to claims management. Be prepared to discuss how you would implement policies and procedures to optimise service delivery, as this shows you're aligned with their goals.
✨Prepare for Performance Metrics Discussion
Since performance reviews and metrics are key responsibilities, think about how you've used data to drive improvements in your previous roles. Be ready to discuss specific tools or dashboards you've used to track performance and how you've applied that data to enhance service delivery.
