At a Glance
- Tasks: Lead and inspire a high-performing team in commercial claims management.
- Company: Dynamic insurance company with a focus on innovation and teamwork.
- Benefits: Hybrid working, career progression, coaching, and a supportive culture.
- Other info: Flexible hours and a strong emphasis on work-life balance.
- Why this job: Shape your career while making a real impact in the insurance sector.
- Qualifications: 3+ years in leadership within commercial claims; Cert CII preferred.
The predicted salary is between 50000 - 60000 £ per year.
We’re looking for a high‑impact Claims Manager to lead a high‑performing team within our Commercial Claims Division. This full‑time, permanent role has a hybrid working arrangement, with two days each week in our Birmingham office and the rest remote. In this key leadership position you’ll take full ownership of a team of Claims Executives and Handlers, driving performance, strengthening capability, and shaping meaningful career progression while building a culture of accountability and continuous improvement.
Key Duties & Responsibilities
- Lead, inspire, and develop a team of Claims Executives and Handlers, providing ongoing coaching, mentoring, and clear development pathways to build technical expertise and support career progression.
- Conduct regular 1‑2‑1s, performance reviews, skills gap analyses, and wider performance‑management activities (including Performance Improvement Plans, apprenticeship development, and recruitment), using insights to drive individual development plans, improve capability, and ensure a high‑performing, well‑resourced team.
- Take full ownership of day‑to‑day Claims team operations, ensuring efficient handling of commercial claims and delivery of a high‑quality, client‑focused service.
- Support and implement operational strategy, policies, and procedures, ensuring alignment with business objectives and consistent service excellence.
- Drive a culture of accountability, continuous improvement, and high performance, leading by example and setting clear expectations.
- Identify process inefficiencies and performance trends, using MI and data dashboards to inform decisions and working closely with the Claims Operations and Business Performance Manager to deliver sustainable improvements.
- Collaborate effectively with internal stakeholders including HR, L&D, Broking, and Client Servicing teams to enhance team capability, engagement, and client outcomes.
- Build and maintain strong internal and external relationships to support effective claims handling and continuous knowledge sharing.
- Manage and resolve client complaints in a timely and professional manner, ensuring adherence to regulatory and compliance standards.
Experience & Professional Qualifications
- Minimum of 3 years’ experience in a leadership or managerial role within the commercial claims insurance market, with a proven track record of leading and developing high‑performing teams.
- Cert CII qualified (or working towards).
- Proficient in Microsoft Office and data/reporting tools.
Knowledge Requirements
- Strong understanding of general insurance principles and commercial claims handling.
- Knowledge of relevant legal and regulatory frameworks within the commercial insurance sector.
Benefits and Reasonable Adjustments
We value diversity and provide reasonable accommodations, such as flexible hours and hybrid working arrangements where possible. The role offers opportunities for career progression, coaching and mentorship, a supportive team culture, and a focus on work‑life balance.
Claims Manager - Commercial & Schemes in Birmingham employer: 2136GB00 Howden UK Brokers Limited
Join a dynamic and supportive environment as a Claims Manager in our Birmingham office, where we prioritise employee growth and work-life balance through hybrid working arrangements. Our culture fosters accountability and continuous improvement, offering you the chance to lead a high-performing team while benefiting from ongoing coaching, mentorship, and clear pathways for career progression. With a commitment to diversity and a focus on client excellence, we provide a rewarding workplace that empowers you to make a meaningful impact.
Contact Details:
2136GB00 Howden UK Brokers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager - Commercial & Schemes in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in commercial claims. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your leadership style. This will help you showcase how you can drive performance and build a high-performing team.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team management and performance improvement. Use specific examples from your experience to demonstrate your skills and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Claims Manager - Commercial & Schemes in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Manager role. Highlight your leadership experience and any relevant achievements in the commercial claims sector. We want to see how you can inspire and develop a team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with our needs. Don’t forget to mention your understanding of insurance principles and your approach to continuous improvement.
Showcase Your Leadership Style:In your application, give us a glimpse of your leadership style. Share examples of how you've developed teams and driven performance in the past. We’re looking for someone who can lead by example and foster a culture of accountability.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at 2136GB00 Howden UK Brokers Limited
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of commercial claims and the insurance market. Be ready to discuss specific cases or scenarios where you've successfully managed claims, as this will show your expertise and understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading and developing teams. Think about how you've inspired others, conducted performance reviews, or implemented training programmes. This is your chance to demonstrate your ability to drive a high-performing team.
✨Be Data-Savvy
Familiarise yourself with key performance indicators and data analysis tools relevant to claims management. Be prepared to discuss how you've used data to identify trends or improve processes in your previous roles, as this aligns with the company's focus on continuous improvement.
✨Build Relationships
Think about how you've collaborated with other departments in the past. Be ready to share examples of how you've worked with HR, L&D, or client servicing teams to enhance outcomes. Strong interpersonal skills are crucial for this role, so highlight your ability to build and maintain relationships.
