At a Glance
- Tasks: Manage the entire claims process, from investigation to settlement, ensuring efficiency and accuracy.
- Company: Join a dynamic insurance firm that values innovation and teamwork.
- Benefits: Flexible hours, hybrid working options, and a career path you shape.
- Other info: Opportunity for mentorship and professional growth in a supportive environment.
- Why this job: Make a real difference by helping clients navigate their claims with expertise and care.
- Qualifications: Strong understanding of insurance policies and excellent communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Overview
Managing end-to-end claims process regardless of size, including investigation, evaluation, negotiation, and settlement of insurance claims. Utilise comprehensive knowledge of insurance policies, coverage types, and claims procedures to accurately assess and adjudicate claims within established timelines and guidelines. Collaborate closely with internal departments, external vendors, and other stakeholders to ensure timely and efficient resolution of claims. Analyse claims data, identify trends, develop strategies to mitigate risk, create reports, reduce claim frequency, and improve overall claims management processes.
Provide leadership, guidance, and mentoring to the Claims Handler and other junior team members to foster a culture of excellence and accountability and continuous improvement. Develop and maintain strong relationships with clients, brokers, insurers, loss adjusters/assessors/3rd-party legal representatives and industry partners to enhance customer satisfaction and loyalty. Stay abreast of industry trends, regulatory changes, and emerging technologies to drive innovation and make better-informed decisions. Prepare and present reports and presentations, highlighting key performance indicators. Visit clients in the event of a loss to investigate surrounding circumstances and build a robust claim that brings a swift, favourable conclusion. Negotiate with insurers to obtain the best possible settlement terms under the terms of the policy. Act as an advocate of the claims function and settlements.
Knowledge and Qualifications
- Strong understanding of insurance policies, coverage types, and claims procedures (essential).
- Brokerage experience (essential).
- Strong client relationship management experience (essential).
- Understanding of general and legal principles of insurance.
- Understanding of the relevant regulatory and legal frameworks.
- GCSE Maths and English (or equivalent); A levels desirable.
- CII & CILA desirable.
- BDMA certificate – British Damage Management Associate.
Skills
- Excellent analytical, problem-solving, and decision-making skills (essential).
- Outstanding communication, negotiation, and interpersonal skills (essential).
- Customer focused approach (essential).
- Ability to work independently, prioritise tasks, and meet deadlines in a fast-paced environment.
- Confident, assertive and resilient under pressure.
- Ability to provide constructive feedback, coaching, and mentoring to support the professional growth of junior team members (essential).
- Ability to adapt to diverse personalities, perspectives, and cultural backgrounds, fostering inclusive and collaborative work environments.
- Experience in compassionate care by providing emotional support, guidance, and encouragement to clients in difficult or distressing situations (essential).
Benefits
A career that you define. We value diversity and are committed to providing reasonable accommodations and adjustments. Flexible hours and hybrid working arrangements where possible.
Claims Executive - Corporate & Commercial in Birmingham employer: 2136GB00 Howden UK Brokers Limited
As a Claims Executive in our dynamic corporate and commercial environment, you will thrive in a culture that prioritises excellence, collaboration, and continuous improvement. We offer flexible working arrangements and a commitment to employee growth, ensuring you have the resources and support needed to excel in your role while fostering strong relationships with clients and industry partners. Join us to be part of a forward-thinking team that values diversity and innovation, making a meaningful impact in the insurance sector.
Contact Details:
2136GB00 Howden UK Brokers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Claims Executive - Corporate & Commercial in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, attend events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to claims management. Think about how you can showcase your analytical skills and client relationship experience. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for openings that match your skills in claims handling and negotiation. Tailor your approach to each company to stand out!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re the perfect fit for their team, especially in areas like leadership and client satisfaction.
We think you need these skills to ace Claims Executive - Corporate & Commercial in Birmingham
Some tips for your application 🫡
Know Your Stuff:Make sure you really understand the ins and outs of insurance policies and claims procedures. We want to see that you can handle the nitty-gritty details, so brush up on your knowledge before you start writing.
Tailor Your Application:Don’t just send a generic application! Show us how your experience aligns with the role of Claims Executive. Highlight your brokerage experience and client relationship skills to make your application stand out.
Show Off Your Skills:We love seeing strong analytical and problem-solving skills in applications. Use specific examples from your past experiences to demonstrate how you've tackled challenges and achieved results in claims management.
Keep It Professional Yet Personal:While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who can build relationships, so a friendly tone can go a long way in your written application!
How to prepare for a job interview at 2136GB00 Howden UK Brokers Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance policies, coverage types, and claims procedures. Being able to discuss these topics confidently will show that you're well-prepared and understand the role inside out.
✨Showcase Your Analytical Skills
Be ready to demonstrate your analytical and problem-solving skills during the interview. Prepare examples of how you've used data to identify trends or improve processes in previous roles. This will highlight your ability to make informed decisions.
✨Build Rapport
Since client relationship management is key, practice building rapport with your interviewer. Use active listening and engage in a friendly manner. This will reflect your interpersonal skills and customer-focused approach.
✨Prepare for Real-Life Scenarios
Think about potential scenarios you might face in the role, such as negotiating settlements or handling difficult clients. Prepare your thoughts on how you'd approach these situations, as this will showcase your practical experience and readiness for the job.
