At a Glance
- Tasks: Support Account Handlers with client policies and handle queries professionally.
- Company: Dynamic insurance firm in Birmingham with a focus on inclusivity.
- Benefits: Career growth, supportive environment, and opportunities for professional qualifications.
- Other info: Flexible working arrangements and commitment to diversity.
- Why this job: Join a team where you can make a real impact in the insurance industry.
- Qualifications: GCSE Maths and English; experience in insurance is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Position type: Permanent, full‑time, based in Birmingham, onsite 5 days a week.
Overview
- Support Account Handlers/Executives with the administration of client policies
- Prioritise and handle all work promptly and accurately
- Handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards
- Produce accurate and professional documentation at all times
- Process adjustments in line with procedures, including notification to insurers, issue of revised documentation, and collection of additional premiums
- Refer all queries that fall outside own experience, knowledge and authority to senior staff
- Re‑marketing exercises
- Issuing renewal documentation
- Dealing with client payments in line with Howden procedures
- Data input
- Participating in meetings as and when required
Knowledge
- Knowledge of commercial insurance is desirable
- Acturis Knowledge is preferred
Skills
- Strong administrative and organisational skills
- Good attention to detail and accuracy
- Confident communication skills (written and verbal)
- Ability to manage workload and prioritise tasks effectively
- Good IT skills, including Microsoft Office
Desirable
- Previous experience in insurance, financial services or a customer‑focused environment
- Working knowledge of insurance products and processes
- Progress towards or willingness to study for professional qualifications (e.g. CII)
- Previous experience using Acturis
Qualifications
- GCSE Maths and English (or equivalent)
What do we offer in return?
A career that you define. We offer a supportive and inclusive work environment with opportunities for growth and learning. We value diversity and encourage individuals who share our values to apply.
Reasonable adjustments
We are committed to providing reasonable accommodations to ensure roles align with your needs, including software, IT, office setups and, where possible, flexible hours or hybrid working arrangements.
Equal Opportunity Statement
Howden is an equal opportunity employer and values diversity.
Assistant Account Handler - Corporate & Commercial in Birmingham employer: 2136GB00 Howden UK Brokers Limited
Howden is an excellent employer, offering a supportive and inclusive work environment in Birmingham where you can define your career path. With a strong emphasis on employee growth, we provide opportunities for professional development and encourage diversity within our team. Our commitment to reasonable adjustments ensures that all employees can thrive, making it a rewarding place to work for those seeking meaningful employment in the insurance sector.
Contact Details:
2136GB00 Howden UK Brokers Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Account Handler - Corporate & Commercial in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Assistant Account Handler - Corporate & Commercial in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Assistant Account Handler role. Highlight your relevant experience in insurance and any administrative skills that match what we're looking for.
Show Off Your Attention to Detail:Since accuracy is key in this role, demonstrate your attention to detail in your application. Double-check for typos and ensure all information is correct before hitting send!
Be Professional Yet Personable:When writing your cover letter, strike a balance between professionalism and a friendly tone. We want to see your confident communication skills shine through!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and keep track of it!
How to prepare for a job interview at 2136GB00 Howden UK Brokers Limited
✨Know Your Stuff
Make sure you brush up on your knowledge of commercial insurance and the specific processes involved. Familiarise yourself with Acturis if you can, as it’s a preferred skill for this role. Being able to speak confidently about these topics will show that you're serious about the position.
✨Show Off Your Admin Skills
Since this role requires strong administrative and organisational skills, prepare examples from your past experiences where you've successfully managed workloads or prioritised tasks. Think of specific situations where your attention to detail made a difference.
✨Practice Your Communication
You’ll need to handle queries professionally, so practice your verbal and written communication skills. Consider doing mock interviews with a friend or family member, focusing on how you would respond to client queries or explain complex information clearly.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, team dynamics, or opportunities for professional development. This shows your interest in the role and helps you determine if it’s the right fit for you.
