212 Recruitment are supporting our client in recruiting an organised and proactive Helpdesk Coordinator/Service desk Administrator to join their busy team in Lichfield. You’ll play a key part in keeping the office running smoothly, supporting engineers and contractors and ensuring customers receive a professional and timely service. Key Responsibilities: * Scheduling works and managing engineers’/contractors’ diaries * Coordinating appointments, access arrangements and job updates * Handling incoming calls and customer enquiries * Updating internal systems, job sheets and documentation * Processing reports, certificates, and completed work records * Liaising with clients and site teams * General administrative support across the office * Assisting with customer service tasks and follow‑ups Experience & Skills: * Similar previous administration experience * Strong communication and customer service skills * Confident scheduling/diary management experience * Good attention to detail and ability to multitask * Proficient with Microsoft Office and internal CRM/job management systems * A proactive, organised and reliable approach Working hours: * Monday to Friday 08:30-17:00 If you’re an experienced Administrator looking for a stable role within a friendly and supportive team, we’d love to hear from you
