Commercial Account Handler in St Albans

Who are we?

Howden is a global insurance group with employee ownership at its heart. We have 24,000 employees across 56 countries and are focused on building resilience for individuals, businesses and communities through insurance and pro‑bono work. Our culture of collaboration, sustainability and community engagement is what attracts and keeps people with us.

Role Overview

We are looking for a Commercial Account Handler to join the Howden Consumer & Local Commercial team. The position involves building relationships with a wide range of B2B clients – from sole traders to CEOs of large organisations – and working closely with the Branch Manager to reach business objectives.

Responsibilities

• Build and maintain rapport with new and existing clients.
• Collaborate with the Branch Manager to achieve sales targets and business objectives.
• Identify and pursue new business opportunities through marketing, community engagement, networking and client meetings.
• Provide consultative advice to clients, fully understanding requirements and presenting suitable products and solutions.
• Drive a ‘path to yes’ approach, focusing on delivering positive outcomes for clients.

Qualifications

• Experience winning new business and building long‑lasting B2B relationships.
• Passion for developing business through marketing, community engagement, networking and client meetings.
• Tenacity, business curiosity and a proactive mindset to explore new opportunities.
• Strong consultative, questioning and listening skills with the ability to understand client needs.
• Willingness to learn and adapt to changing daily tasks.

Rewards & Benefits

• 22 days holiday, increasing to 27 days with service (plus bank holidays).
• Healthcare Cashplan with 17 different benefits fully paid by the company.
• Excellent training and development schemes with accelerated career progression.
• Company‑funded CII professional qualification.
• Enhanced maternity & paternity policies.
• Cycle‑to‑work loan scheme available to all employees.
• Discount on gym memberships across the UK.
• Access to personal health policies and a range of insurance products.
• Retailer discounts through the reward and recognition platform.
• Employee Assistance Programme (EAP) support.

What we offer in return

We value diversity and encourage anyone who shares our principles of ownership, curiosity and collaboration to apply. We support reasonable adjustments, flexible hours and hybrid working options where possible. All positions are permanent and offer a clear path for career progression within the organisation.