People & Culture Partner - Retail in London

Overview

Welcome to Warner Bros.

Discovery.

The People & Culture team shapes how our Retail business evolves, drawing on insight, commercial awareness and strategic thinking to drive performance, engagement and long-term success.

Reporting to the Senior People & Culture Partner (Retail), you will work with leaders across the business to deliver people solutions that enhance performance and colleague experience.

This is hands-on, high-trust work with clear visibility that shapes the business and your career.

Your Role

Accountabilities include partnering with Retail leaders to understand business priorities and deliver people solutions that drive performance and engagement; building strong relationships across the Retail business with regular onsite engagement; leading employee relations activities and providing expert guidance on employee relations matters, employment legislation and policy; coaching and challenging leaders to strengthen capability and performance; using people data to identify trends and translate findings into practical actions; driving talent, succession, engagement and capability initiatives; leading organisational change and process improvements; and partnering with Talent Acquisition and the wider People & Culture team on joined-up initiatives, workforce planning and key priorities.

Responsibilities

• Partner with Retail leaders to understand business priorities and deliver people solutions that drive performance, engagement and business results.
• Build strong relationships across the Retail business through regular onsite engagement and a solid understanding of operational priorities.
• Lead employee relations activity and provide expert guidance on employee relations matters, employment legislation and company policy.
• Coach, influence and constructively challenge leaders to strengthen capability, leadership effectiveness and team performance.
• Use people data and insights to identify trends, risks and opportunities, translating findings into practical actions.
• Drive talent, succession, engagement and capability initiatives that strengthen future talent pipelines and leadership capability.
• Lead and support organisational change, process improvements and people projects that enhance colleague experience and business outcomes.
• Partner with Talent Acquisition and the wider People & Culture team to deliver joined-up people initiatives, workforce planning and key people priorities.

Qualifications & Experience

• Experience as a People Partner, HR Business Partner or similar role supporting large-scale, high-volume, multi-site operations within a retail, customer-facing or similarly fast-paced environment.
• Strong employee relations experience, with confidence managing complex cases and providing commercially balanced advice in line with employment legislation and business needs.
• Proven experience partnering with senior operational stakeholders and influencing decision-making at all levels.
• Strong commercial awareness with the ability to connect people initiatives to business objectives and performance outcomes.
• Experience delivering projects relating to engagement, organisational change, talent, succession and performance.
• Excellent communication and stakeholder management skills, with the confidence to coach, influence and challenge constructively.
• A dynamic, adaptable and resilient approach, with the ability to navigate ambiguity, manage competing priorities and drive continuous improvement.
• Confident systems user, with experience of Workday and reporting tools such as Power BI or Tableau advantageous.
• CIPD Level 5 qualification (or equivalent experience) is preferred, though not essential for candidates with proven relevant experience.
• Department Overview

At Warner Bros.

Discovery, our People & Culture team helps create the environment where great people can do their best work.

We partner with leaders to build high-performing teams, support meaningful careers and deliver exceptional experiences for both our colleagues and customers.

This role supports Warner Bros.

Studio Tour London – The Making of Harry Potter, our UK Retail locations, warehouse operations, ecommerce, and buying, merchandising and design teams.

It’s a chance to make a visible impact within a unique retail environment while helping shape the future of the employee experience across the business.

Working Arrangements

#HR Hybrid Working – This role is advertised as a Hybrid work model, combining remote and in-office work, following our current company policy and to be agreed with your Line Manager.

Subject to applicable laws, WBD / your Line Manager reserves the right to change this working agreement where essential to business needs and upon reasonable notice.

How We Get Things Done

Here at WBD, our guiding principles are the core values by which we operate. You can find them at along with team insights on what they mean in day-to-day work. We hope they resonate with you and look forward to discussing them during your interview.

Inclusion and Equal Opportunity

Warner Bros.

Discovery embraces a diverse workforce and is an equal opportunity employer.

We consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions.

Warner Bros.

Discovery, a premier global media and entertainment company, offers a differentiated portfolio across television, film, streaming and gaming.

The new company combines Warner Media's premium assets with Discovery's non-fiction and international entertainment and sports businesses.

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