At a Glance
- Tasks: Deliver exceptional customer service and create memorable experiences for fans.
- Company: Join Warner Bros. Discovery, a leader in media and entertainment.
- Benefits: Enjoy competitive pay, training, and a vibrant work environment.
- Other info: Full-time role with opportunities for growth in a dynamic setting.
- Why this job: Be part of the magic at the iconic Harry Potter Shop on Oxford Street.
- Qualifications: Passion for customer service and a positive attitude are key.
The predicted salary is between 18900 - 23100 £ per year.
Welcome to Warner Bros. Discovery… the stuff dreams are made of.
Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.
Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.
Here you are supported, here you are celebrated, here you can thrive.
Your New Role Oxford Street is about to become home to a flagship shop that redefines the retail experience.
Our official Harry Potter Shop will blend iconic storytelling with world‑class retail standards, creating a destination that delights fans from around the world.
We’re looking for enthusiastic and customer‑focused Retail Associates to bring this experience to life on the shopfloor every day.
In this role, you’ll be the face of the store — welcoming customers, delivering memorable service and working at pace to keep the shop running smoothly during busy trading periods.
Harry Potter Shop Oxford Street sits alongside world‑class attractions and retail experiences including Warner Bros.
Studio Tour London, Warner Bros.
Studio Tour Tokyo, Harry Potter Shop King’s Cross, and flagship stores in New York, Chicago and Harajuku.
Your Role Accountabilities
- Deliver warm, friendly and engaging customer service, ensuring every visitor feels welcomed and valued.
- Create memorable, personalised experiences that inspire customers to return again and again.
- Engage customers confidently, offering product knowledge and assistance to support their visit.
- Maintain high shopfloor standards, ensuring products are well presented and the environment is clean and inviting.
- Work with pace and efficiency to replenish stock and maintain product availability throughout the day.
- Support back‑of‑house activity, including delivery processing, stock organisation and replenishment.
- Adapt quickly to changing priorities during busy periods, remaining calm and positive at all times.
- Follow all health & safety, loss prevention and cash handling procedures.
Skills and Qualifications
- Passion for delivering great customer service.
- Positive, friendly and enthusiastic attitude.
- Ability to work at pace whilst maintaining accuracy and attention to detail.
- Strong teamwork and communication skills.
- Comfortable working in a fast‑paced, customer‑facing environment.
- Willingness to work across shopfloor and back‑of‑house areas.
- Retail experience is helpful but not essential — full training will be provided.
Working Pattern
This is a full-time (40 hours per week), fixed‑term position (ending 10th January 2027), on a seven‑day rota including weekends and Bank Holidays.
Working hours are between 7am and 10pm.
Before applying, please ensure you are available to attend our Assessment Centre in London on 11 September 2026, as attendance is a mandatory part of the selection process.
#RETAILHP Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work.
Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you.
How We Get Things Done… This last bit is probably the most important!
Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done.
You can find them at www. wbd. com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day.
We hope they resonate with you and look forward to discussing them during your interview.
Championing Inclusion at WBD
Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.
If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.
Warner Bros.
Discovery, a premier global media and entertainment company, offers audiences the world's most differentiated and complete portfolio of content, brands and franchises across television, film, streaming and gaming.
The new company combines Warner Media's premium entertainment, sports and news assets with Discovery's leading non-fiction and international entertainment and sports businesses.
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Retail Assistant - (Fixed-Term Ending 10/01/27) in City of Westminster employer: 2100 Warner Bros. Studio Operations, a division of WB Studio Enterprises Inc.
Warner Bros. Discovery is an exceptional employer that fosters a dynamic and inclusive work culture, providing employees with the opportunity to shape the future of retail within a globally recognised entertainment brand. With a focus on professional growth, employees benefit from comprehensive training programs and the chance to collaborate with industry leaders in a vibrant London setting, making it an ideal place for those seeking meaningful and rewarding careers.
Contact Details:
2100 Warner Bros. Studio Operations, a division of WB Studio Enterprises Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - (Fixed-Term Ending 10/01/27) in City of Westminster
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Retail Assistant - (Fixed-Term Ending 10/01/27) in City of Westminster
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to 2100 Warner Bros. Studio Operations, a division of WB Studio Enterprises Inc.:Don’t forget to personalise your application for 2100 Warner Bros. Studio Operations, a division of WB Studio Enterprises Inc.! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at 2100 Warner Bros. Studio Operations, a division of WB Studio Enterprises Inc.
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that 2100 Warner Bros. Studio Operations, a division of WB Studio Enterprises Inc. offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at 2100 Warner Bros. Studio Operations, a division of WB Studio Enterprises Inc. and contribute positively during your temporary stint.
