At a Glance
- Tasks: Provide tech support, diagnose issues, and guide customers through solutions.
- Company: Join 20i Ltd., a forward-thinking tech company in Mansfield.
- Benefits: Enjoy a £25,000 salary, 33 days holiday, and a supportive environment.
- Other info: Dynamic team atmosphere focused on personal development.
- Why this job: Kickstart your career with hands-on training and clear progression opportunities.
- Qualifications: Must be a computing graduate with a passion for technology and customer service.
The predicted salary is between 25000 - 25000 £ per year.
20i Ltd. in Mansfield is looking for computing graduates to join their IT support team. This role offers a clear path for progression and emphasizes personal development through substantial hands-on training. Candidates should be passionate about technology and customer service.
The position involves providing technical support, diagnosing issues, and guiding customers through solutions.
Benefits include a £25,000 salary, 33 days holiday, and a supportive working environment.
Graduate Tech Support — Career Growth & Unlimited Hosting in Mansfield employer: 20i Ltd.
20i Ltd. is an exceptional employer located in Mansfield, offering computing graduates a vibrant work culture that prioritises personal development and career progression. With a competitive salary of £25,000, 33 days of holiday, and extensive hands-on training, employees are empowered to thrive in their roles while being part of a supportive team dedicated to technology and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Tech Support — Career Growth & Unlimited Hosting in Mansfield
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like 20i Ltd. value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like 20i Ltd. a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with 20i Ltd.!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like 20i Ltd..
We think you need these skills to ace Graduate Tech Support — Career Growth & Unlimited Hosting in Mansfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for 20i Ltd.!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at 20i Ltd.
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
