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- Tasks: Coordinate trials and provide top-notch customer service to clients.
- Company: EZRA is dedicated to coaching individuals for personal and professional growth.
- Benefits: Enjoy flexible working hours, private medical insurance, and a learning budget.
- Why this job: Join a vibrant team focused on innovation and making a real impact.
- Qualifications: 2+ years in Administration or Customer Success, with a passion for client relations.
- Other info: This is an entry-level, full-time role in a diverse and inclusive environment.
The predicted salary is between 28800 - 43200 £ per year.
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Join to apply for the Trial Coordinator, Ezra role at 207 & 209 BRENTWOOD ROAD LIMITED
Job Role: Trial Co-ordinator
Location: London (Hybrid – 3 days in Office)
Who We Are
Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best.
At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.
This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.
The Role
To aid our rapidly expanding growth, we are looking for a Trial Coordinator to help us launch EZRA experiences for prospective and existing customers. In this role you will facilitate the showcasing of EZRA\’s key propositions and solutions, whilst providing a seamless world class customer service experience to clients looking to contract with us.
You\’ll be joining our high performing EMEA Growth Marketing team, and will work cross-functionally with other departments including delivery, sales and technical support. This role reports into the Director of Growth Marketing.
What You’ll Do
- Work with the sales and marketing team to provide an effective and proactive product Trial experience to prospective accounts who are looking to have practical exposure to EZRA\’s propositions
- Be an extension of the EZRA brand and help prospective customers understand how EZRA can partner with their organisation
- Check-in with client stakeholders and provide data and insights to the Sales team post-trial, to ensure a detailed and thorough implementation as we move forward with partnerships
- Project manage the client onboarding set-up, and support our Customer Success Managers in providing opportunity for growth with existing customers
- Be a point of contact and support the CSM on executing deliverables and reaching milestones
- Proactively work with customers and our sellers to understand what success looks like and facilitate an experience that will resonate with what they are trying to achieve through their EZRA experience
- Plan and prepare for client debriefs, compiling account reporting including PPT presentations and data analysis to provide data insights and trends
- Participate in all aspects of EZRA\’s CSM community (training, systems, processes)
About You
- You have 2+ years experience in an Administration / Operations / Customer Success position or a similar role, ideally working directly with prospective and existing clients
- You are experienced in working cross-functionally with other departments particularly Sales, Customer Success and Delivery Operations
- You have an understanding of how to align outputs to the need of a customer in line with business strategies
- You are passionate about innovation and looking at better ways to work
- You are proficient in reporting and the creation of visuals/graphics to showcase results
What We Offer
- Your own world class coach
- Friends and family coaching
- 2 weeks work from anywhere
- Charity days
- Learning and Development Budget
- Weekly wellbeing hour
- Private medical insurance
- Pension scheme
- Life Assurance
- Flexible working hours
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
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Trial Coordinator, Ezra employer: 207 & 209 BRENTWOOD ROAD LIMITED
Contact Detail:
207 & 209 BRENTWOOD ROAD LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trial Coordinator, Ezra
✨Tip Number 1
Familiarise yourself with EZRA's coaching philosophy and key propositions. Understanding their approach will help you articulate how you can contribute to their mission during interviews.
✨Tip Number 2
Network with current or former employees of EZRA on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations for the Trial Coordinator role.
✨Tip Number 3
Prepare to discuss your experience in cross-functional collaboration. Highlight specific examples where you've successfully worked with sales, customer success, or delivery teams to achieve common goals.
✨Tip Number 4
Showcase your analytical skills by preparing a mock report or presentation that demonstrates how you would compile data insights for client debriefs. This will illustrate your proactive approach and attention to detail.
We think you need these skills to ace Trial Coordinator, Ezra
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration, operations, or customer success. Emphasise any cross-functional work with sales and marketing teams, as this is crucial for the Trial Coordinator role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for innovation and how you align with EZRA's mission. Mention specific examples of how you've successfully managed client relationships or projects in the past.
Showcase Your Skills: Highlight your proficiency in reporting and creating visuals/graphics. Provide examples of how you've used these skills to present data insights or trends that have positively impacted customer success.
Research EZRA: Familiarise yourself with EZRA's coaching philosophy and their approach to customer success. This knowledge will help you demonstrate your understanding of their values and how you can contribute to their team.
How to prepare for a job interview at 207 & 209 BRENTWOOD ROAD LIMITED
✨Understand EZRA's Mission
Before the interview, take some time to research EZRA's mission and values. Understanding their focus on professional coaching and employee development will help you align your answers with their goals and demonstrate your enthusiasm for the role.
✨Showcase Your Cross-Functional Experience
Since the role involves working with various departments like sales and customer success, be prepared to discuss your experience in cross-functional collaboration. Share specific examples of how you've successfully worked with different teams to achieve common goals.
✨Prepare Data Insights Examples
The job requires compiling account reporting and providing data insights. Bring examples of reports or presentations you've created in previous roles that showcase your ability to analyse data and present it effectively. This will highlight your proficiency in reporting.
✨Demonstrate Customer-Centric Thinking
As a Trial Coordinator, understanding customer needs is crucial. Be ready to discuss how you've previously aligned outputs to meet customer expectations. Use examples that illustrate your proactive approach to ensuring a positive customer experience.
