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For Companies At a Glance
- Tasks: Welcome customers, resolve queries, and promote digital services in a fun branch environment.
- Company: Join Virgin Money, a forward-thinking bank focused on community and customer service.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension plan.
- Why this job: Make a real difference in customers' lives while having fun with your team.
- Qualifications: Passion for customer service and great communication skills are essential.
- Other info: Flexible working approach and opportunities for career progression await you.
The predicted salary is between 25250 - 35250 £ per year.
Business Unit: Branch Network
Salary Range: £25,250 per annum DOE + Benefits
Location: Thornaby
Contract Type: Permanent, Full Time
Our Team
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Thornaby branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you’re looking for!
What you’ll be doing
- Welcoming our lovely customers to the Branch.
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking.
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
- Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.
We need you to have
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news.
It’s a bonus if you have but not essential
- Some financial services experience.
- Knowledge of banking products.
- Working knowledge of Microsoft Office applications.
Red Hot Rewards
- 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our flexible benefits scheme
- Life assurance to provide peace of mind for you and your loved ones
- Up to 2 days of paid volunteering a year
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference.
Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Customer Consultant in Thornaby-on-Tees employer: 2022 - Chief Operating Office
Contact Detail:
2022 - Chief Operating Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Thornaby-on-Tees
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money. Understand their values and what makes them tick. This way, you can show off your enthusiasm and how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your customer service skills and how you can help customers feel valued and understood.
✨Tip Number 3
Be yourself! Virgin Money loves authenticity, so don’t be afraid to let your personality shine through. Share your passion for helping others and your interest in digital services – it’ll make you stand out!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Customer Consultant in Thornaby-on-Tees
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your genuine enthusiasm for helping customers. Share any relevant experiences where you've gone above and beyond to assist someone, whether in person or over the phone.
Be Yourself: We want to see the real you! Don’t be afraid to let your personality shine through in your application. Use a friendly tone and show us how you can connect with different personalities, just like you would with our customers.
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Mention specific examples that demonstrate your communication skills and adaptability in a customer service environment.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure it gets to the right people quickly. Plus, you’ll find all the details you need about the role and our amazing benefits!
How to prepare for a job interview at 2022 - Chief Operating Office
✨Know Your Stuff
Before the interview, make sure you’re familiar with Virgin Money’s values and services. Brush up on their digital offerings and think about how you can help customers navigate these. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your People Skills
As a Customer Consultant, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you resolved issues or built rapport – these stories will highlight your ability to connect with different personalities.
✨Be Curious
Demonstrate your insatiable curiosity by asking insightful questions during the interview. This not only shows your eagerness to learn but also reflects your commitment to providing the best solutions for customers. It’s a great way to engage with the interviewers too!
✨Embrace the Digital World
Since a keen interest in digital services is important, be prepared to discuss any recent technology trends or tools you’ve used. Share how you’ve helped others understand digital services, as this aligns perfectly with the role’s requirements.
