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For Companies At a Glance
- Tasks: Welcome customers, resolve queries, and educate on digital services.
- Company: Join the vibrant team at Virgin Money in Peterhead.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Why this job: Make a real difference in customers' lives while having fun at work.
- Qualifications: Passion for customer service and great communication skills.
- Other info: Flexible working approach with opportunities for career growth.
The predicted salary is between 25250 - 35250 £ per year.
Business Unit: Branch Network
Salary Range: £25,250 per annum DOE + Benefits
Location: Peterhead
Contract Type: Fixed Term – 12 Months, Full Time
Our Team
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Peterhead branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you’re looking for!
What you’ll be doing:
- Welcoming our lovely customers to the Branch.
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking.
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
- Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.
We need you to have:
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news.
It’s a bonus if you have, but not essential:
- Some financial services experience.
- Knowledge of banking products.
- Working knowledge of Microsoft Office applications.
Red Hot Rewards:
- 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
- Private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance-related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our flexible benefits scheme.
- Life assurance to provide peace of mind for you and your loved ones.
- Up to 2 days of paid volunteering a year.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money.
Customer Consultant in Peterhead employer: 2022 - Chief Operating Office
Contact Detail:
2022 - Chief Operating Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Peterhead
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Customer Consultant. The more comfortable you are, the better you'll come across during the real deal.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewers, let your enthusiasm shine through. They want to see that you’re not just a fit for the role, but also a great fit for the team. Be yourself and don’t be afraid to share your passion for customer service.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a chance to reiterate your excitement about the role and why you’d be a great addition to the Virgin Money family.
We think you need these skills to ace Customer Consultant in Peterhead
Some tips for your application 🫡
Show Your Passion: When writing your application, let your genuine passion for customer service shine through. We want to see how much you care about helping others and making their banking experience enjoyable!
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We love seeing how your background aligns with the role of a Customer Consultant, so don’t hold back!
Be Yourself: Don’t be afraid to let your personality come through in your writing. We’re looking for someone who can engage with our customers, so show us your unique voice and style!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at 2022 - Chief Operating Office
✨Know Your Stuff
Before the interview, make sure you’re familiar with Virgin Money’s products and services. Brush up on their digital offerings and think about how you can help customers navigate these. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your People Skills
As a Customer Consultant, communication is key! Prepare examples of how you've successfully engaged with customers in the past. Think about times when you resolved queries or built rapport – these stories will highlight your ability to connect with different personalities.
✨Embrace Your Curiosity
Demonstrate your insatiable curiosity during the interview. Ask insightful questions about the role and the team dynamics. This not only shows your enthusiasm but also your desire to understand customer needs better and find the best solutions.
✨Be Positive and Flexible
Prepare to discuss how you adapt to changing situations and customer demands. Share examples of how you’ve maintained a positive attitude in challenging scenarios. This will reflect your flexible working approach and your commitment to delivering brilliant service.
