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- Tasks: Provide onsite IT support and resolve incidents for Virgin Money colleagues.
- Company: Join Virgin Money, a forward-thinking bank committed to making a positive impact.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Why this job: Be part of a dynamic team that values communication and exceptional customer service.
- Qualifications: Experience in IT support, Windows 11 knowledge, and excellent problem-solving skills.
- Other info: Opportunities for training, development, and up to 2 days paid volunteering.
The predicted salary is between 28800 - 36000 £ per year.
Business Unit: Technology Operations and Cyber Security
Salary range: £28,800 to £36,000 per annum DOE
Location: Onsite Newcastle – Gosforth office – 100% Office based
Contract type: Permanent
The IT Site Support team plays a vital role as a second-line function, committed to resolving incidents and ensuring that everyone in the bank has the necessary tools to perform their jobs effectively. We prioritise clear communication, exceptional customer service, and outstanding results. Our team members are distributed across the country, working in a hybrid model to support our branch network, main offices, and remote workers.
What you’ll be doing:
- Perform onsite deskside support for Virgin Money colleagues in the Newcastle Gosforth Location
- Take ownership of incident tickets, and deliver good outcomes within SLA targets
- Provisioning hardware for new starters and to replace faulty equipment
- Represent the team in meetings, drive forward ways to improve the office working environment
- Participate in project work
- Apply exceptional customer service skills ensuring regular communication with internal colleagues and go the extra mile with every call, email or request handled
- Work with other teams and third parties to identify and solve problems affecting the IT estate
We need you to have:
- Experience of working within an IT support team, with a proven track record in colleague support roles and an understanding of ITIL frameworks
- Windows 11 experience and sound understanding of Microsoft software – including O365, Teams etc.
- Experience of PC configuration / Installation
- Be adaptable and able to operate in a constantly changing environment, and have excellent problem-solving capabilities
- Knowledge of mobile telephony
- Possess excellent communication skills – be comfortable dealing with senior management
It’s a bonus if you have but not essential:
- Video Conferencing support
- Apple OSX
- Experience in the Financial Services sector
Red Hot Rewards:
- 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our flexible benefits scheme
- Life assurance to provide peace of mind for you and your loved ones
- Up to 2 days of paid volunteering a year
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at careers@virginmoney.com.
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Support Technician in Newcastle upon Tyne employer: 2022 - Chief Operating Office
Contact Detail:
2022 - Chief Operating Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out Virgin Money's values and mission. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about supporting colleagues, think of examples where you've gone the extra mile for someone. Be ready to share these stories during your interview.
✨Tip Number 3
Brush up on your technical knowledge! Make sure you're comfortable discussing Windows 11 and Microsoft software. You might get asked some technical questions, so being prepared will give you a leg up.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're proactive and serious about landing the job with us at Virgin Money.
We think you need these skills to ace Support Technician in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Technician role. Highlight your experience in IT support, especially with Windows 11 and Microsoft software. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Don't forget to mention your customer service skills and any relevant project work you've done.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love candidates who can think on their feet and adapt to changing environments, so share those experiences with us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at 2022 - Chief Operating Office
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and Microsoft software like O365 and Teams. Be ready to discuss your experience with PC configuration and installation, as well as any troubleshooting you've done in previous roles.
✨Show Off Your Customer Service Skills
Since this role emphasises exceptional customer service, prepare examples of how you've gone the extra mile for colleagues or clients in the past. Think about specific situations where your communication skills made a difference.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you handle incidents and resolve issues. Prepare to share your thought process and any frameworks you use, like ITIL, to ensure you're delivering good outcomes within SLA targets.
✨Demonstrate Adaptability
This role requires someone who can thrive in a constantly changing environment. Be prepared to discuss times when you've had to adapt quickly to new challenges or changes in technology, and how you managed to keep everything running smoothly.
