At a Glance
- Tasks: Build strong relationships with small business customers and provide top-notch service.
- Company: Join Virgin Money, a forward-thinking bank focused on making a positive impact.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Other info: Collaborative team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of small businesses while growing your career.
- Qualifications: Experience in customer service and relationship management is essential.
The predicted salary is between 38400 - 48000 € per year.
Business Unit: Business Direct
Salary range: £38,400 - £48,000 per annum DOE + Benefits
Location: UK Hybrid - Occasional travel to Glasgow or Leeds
Contract type: Permanent
Our Team
Our customers mean the world to us so if you have a passion for nurturing relationships then this might just be the role for you. Everyday you’ll get to provide a top-class service to a network of small business customers, establishing their needs and thinking creatively about how you can deliver for them. You’ll be working closely with a fantastic team to make sure we achieve our business goals and getting to stretch yourself on some complex cases.
What you’ll be doing
- Contribute to the team’s financial performance and achievement of its overall business objectives
- Ensure that you’re delivering a heartfelt service, developing measures to track how you do this
- Straight Up Management of Risk Exposure within portfolio managing repayment of low yielding/non core risk exposures and focusing on growing our Business.
- Delightfully surprise our customers by solving complex queries in a timely fashion.
- Ensure excellent attention to detail and care in data quality, and lending risk measurements
- Develop strong relationships with new customers through focussed conversations following onboarding.
- Ensure customer retention with robust and focussed conversations
- Existing customer reviews and new requests.
We need you to have
- Proven experience supporting business and delivering outstanding customer service, with a track record of building trusted relationships and understanding the needs of commercial customers.
- Strong analytical capability with demonstrable experience interpreting financial information.
- A proven track record of managing multiple priorities and delivering high quality outcomes, supported by excellent organisational, relationship management and project coordination skills
- Experience working in fast paced or complex environments, with the ability to assess situations quickly, solve problems and deliver results within tight deadlines.
- Strong communication and stakeholder management skills, with experience clearly presenting complex information both verbally and in writing to support effective lending or business decisions.
- A collaborative team player who contributes positively to team performance and wider business objectives
- Knowledge or experience of the UK agriculture sector, including and understanding of how rural businesses operate and the ability to build rapport and credibility with farmers and agricultural customers.
It’s a bonus if you have but not essential
- Experience of Business banking, including a good knowledge of our business products & services and credit writing
- Have completed Moody’s and have the ability to understand and interpret financial statements
- Knowledge of the banks policies and procedures, and if you’ve some knowledge of risk management policies – brilliant!
Red Hot Rewards
- 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
- Private medical insurance
- A highly competitive pension to help you build a strong foundation for retirement
- Access to an annual performance-related bonus
- Training and development to help you progress your career
- A great selection of additional benefits through our flexible benefits scheme
- Life assurance to provide peace of mind for you and your loved ones
- Up to 2 days of paid volunteering a year
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose Banking but fairer, more rewarding and for the good of society.
With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference.
Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.
We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
We’re in the process of bringing Virgin Money and Nationwide together which, subject to Court approval, will happen on 2 April 2026. You can find out more about what this means at uk.virginmoney.com/nationwide-transfer.
If you’re successful in securing a role with us, your employment will move automatically to Nationwide when this transfer goes ahead.
Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK.
If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.
Relationship Manager Small Business in Leeds employer: 2022 - Chief Operating Office
At Virgin Money, we pride ourselves on being an exceptional employer that values the contributions of our team members. With a strong focus on employee growth, we offer comprehensive training and development opportunities, alongside a competitive benefits package that includes private medical insurance and generous holiday allowances. Our inclusive work culture fosters collaboration and creativity, making it an ideal environment for those passionate about building meaningful relationships with small business customers in a hybrid role based in the UK.
Contact Detail:
2022 - Chief Operating Office Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager Small Business in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on social media. The more people know you’re looking for a Relationship Manager role, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and relationship management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your analytical skills! Be ready to discuss how you've interpreted financial information in past roles. Use specific examples to demonstrate your ability to manage risk and deliver results under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Relationship Manager Small Business in Leeds
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for nurturing relationships shine through. We want to see how you connect with customers and how you can deliver that top-class service we value so much.
Be Specific About Your Experience:Make sure to highlight your proven experience in supporting businesses and delivering outstanding customer service. Use specific examples that demonstrate your ability to build trusted relationships and understand the needs of commercial customers.
Attention to Detail is Key:We love candidates who pay attention to detail! Ensure your application is free from typos and errors, and make sure you present complex information clearly. This will show us that you care about quality and accuracy.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at 2022 - Chief Operating Office
✨Know Your Customers
Before the interview, take some time to research the small business sector and understand the unique challenges they face. This will help you demonstrate your ability to nurture relationships and provide tailored solutions during the interview.
✨Showcase Your Analytical Skills
Be prepared to discuss how you've used your analytical skills in previous roles. Bring examples of how you've interpreted financial information to support business decisions, as this is crucial for a Relationship Manager position.
✨Practice Active Listening
During the interview, focus on listening carefully to the questions asked. This will not only help you answer more effectively but also show that you value communication and stakeholder management, which are key in this role.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle complex customer queries or manage multiple priorities. Think of specific examples from your past experiences that highlight your problem-solving abilities and attention to detail.
