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For Companies At a Glance
- Tasks: Support customers with financial issues and deliver top-notch service.
- Company: Leading financial services provider with a focus on customer care.
- Benefits: 25 days annual leave, private medical insurance, and career training opportunities.
- Why this job: Make a difference in customers' lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills, empathy, and ability to multi-task.
The predicted salary is between 28800 - 43200 £ per year.
A leading financial services provider is seeking a customer service representative for their Fraud Detection Team in a hybrid role based in the UK. This position starts on April 20, 2026.
Responsibilities
- Support customers facing financial difficulties and provide excellent service.
Requirements
- Strong communication skills
- Empathy
- Ability to multi-task effectively
Benefits
- 25 days annual leave
- Private medical insurance
- Training opportunities to progress your career
Fraud Resolution Advisor (Hybrid) in Leeds employer: 2022 - Chief Operating Office
Contact Detail:
2022 - Chief Operating Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fraud Resolution Advisor (Hybrid) in Leeds
✨Tip Number 1
Network like a pro! Reach out to people in the financial services sector, especially those working in fraud detection. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and fraud resolution. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy and communication skills during interviews. Share real-life examples where you’ve helped customers in tough situations. This will demonstrate that you’re the perfect fit for the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Fraud Resolution Advisor (Hybrid) in Leeds
Some tips for your application 🫡
Show Your Communication Skills: Make sure to highlight your strong communication skills in your application. We want to see how you can connect with customers and provide them with the support they need, especially when they're facing financial difficulties.
Demonstrate Empathy: Empathy is key in this role! Share examples in your application that showcase your ability to understand and relate to customers' situations. We’re looking for candidates who can genuinely support others.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Fraud Resolution Advisor role. We love seeing how your experiences align with our needs and values.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 2022 - Chief Operating Office
✨Know Your Stuff
Before the interview, make sure you understand the basics of fraud detection and financial services. Brush up on common fraud scenarios and how they impact customers. This will show that you're not just interested in the role but also knowledgeable about the industry.
✨Showcase Your Empathy
As a Fraud Resolution Advisor, you'll be dealing with customers who may be stressed or upset. Prepare examples from your past experiences where you've demonstrated empathy and provided excellent customer service. This will highlight your ability to connect with customers during tough times.
✨Practice Multi-tasking Scenarios
In this role, you'll need to juggle multiple tasks at once. Think of situations where you've had to manage several responsibilities simultaneously. Practise explaining these scenarios clearly, as it will demonstrate your ability to handle the demands of the job effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
