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For Companies At a Glance
- Tasks: Shape and improve customer communications effectiveness across the bank.
- Company: Join Virgin Money, a pioneering bank focused on fairer banking for society.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Why this job: Make a real impact in transforming banking while having fun with a passionate team.
- Qualifications: Strong experience in frameworks, excellent communication skills, and a proactive mindset.
- Other info: Flexible working, career development opportunities, and a culture of inclusion.
The predicted salary is between 38400 - 48000 £ per year.
Business Unit: Brand & Marketing
Salary Range: £38,400 - £48,000 per annum DOE + benefits
Location: Hybrid with regular travel to Glasgow or Newcastle HUB
Contract Type: Fixed term circa 12 months
Our Team
Brand & Marketing is leading the charge to disrupt our industry and turn banking on its head. We know that money is a big deal – so much more than a set of products and services. Driven by our purpose, we come to work every day for that reason: Banking - but fairer, more rewarding and for the good of society. The work will be challenging and the deadlines sometimes tough. But when our purpose is combined with the right people, the impact is powerful. And we can have fun doing it.
We’re looking for a passionate and proactive Communications Effectiveness Manager to join our team. This is a new role that will play a critical part in shaping how we measure and improve the effectiveness of our customer communications across the bank.
What you’ll be doing:
- Designing and implementing a robust framework to measure the effectiveness of customer communications and ensure they deliver good outcomes.
- Working across the bank to assess how well communications meet customer information needs and regulatory expectations.
- Monitoring the performance of communication channels to ensure they remain effective and relevant.
- Establishing and leading a cross‑functional forum to review communication effectiveness and identify opportunities for improvement.
- Collaborating with stakeholders across Brand & Marketing, Compliance, Product, and Risk to embed a culture of continuous improvement in customer communications.
- Providing insight and reporting to senior stakeholders on communication performance and customer outcomes.
- Staying up to date with regulatory expectations and industry best practices in customer communications.
We need you to have:
- Strong experience in developing and embedding frameworks or policies, ideally within Financial Services.
- A solid understanding of customer communications and how to assess their effectiveness.
- Experience working with data and insights to drive improvements.
- Excellent stakeholder management and influencing skills, especially at senior levels.
- A proactive, inquisitive mindset with the ability to work independently and drive change.
- Strong written and verbal communication skills, with the ability to present findings clearly and persuasively.
- Knowledge of regulatory requirements related to customer communications (e.g. Consumer Duty).
It’s a bonus if you have but not essential:
- Experience in customer journey mapping or customer experience measurement.
- Familiarity with assurance or audit processes.
Red Hot Rewards:
- 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
- Private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance‑related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our flexible benefits scheme.
- Life assurance to provide peace of mind for you and your loved ones.
- Up to 2 days of paid volunteering a year.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team.
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Communications Effectiveness Manager in Glasgow employer: 2022 - Chief Operating Office
Contact Detail:
2022 - Chief Operating Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Communications Effectiveness Manager in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Communications Effectiveness Manager, you'll need to articulate your thoughts clearly. Mock interviews with friends or mentors can help you refine your delivery and boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining our mission to make banking fairer and more rewarding.
We think you need these skills to ace Communications Effectiveness Manager in Glasgow
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about the opportunity to make a difference in customer communications.
Tailor Your Experience: Make sure to highlight your relevant experience in developing frameworks or policies, especially in Financial Services. We love seeing how your background aligns with what we’re looking for, so don’t hold back!
Be Clear and Concise: Your written communication skills are key for this role, so keep your application clear and to the point. Use bullet points where necessary to make it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 2022 - Chief Operating Office
✨Know Your Stuff
Make sure you understand the key responsibilities of a Communications Effectiveness Manager. Brush up on frameworks for measuring communication effectiveness and be ready to discuss how you've applied these in your previous roles.
✨Showcase Your Stakeholder Skills
This role requires excellent stakeholder management, so prepare examples of how you've influenced senior stakeholders in the past. Think about specific situations where your communication skills made a difference.
✨Stay Current with Regulations
Familiarise yourself with the latest regulatory requirements related to customer communications, like Consumer Duty. Being able to discuss these in your interview will show that you're proactive and knowledgeable about the industry.
✨Bring Data to the Table
Since the role involves working with data to drive improvements, be prepared to talk about how you've used data insights in your previous positions. Have a couple of concrete examples ready to illustrate your analytical skills.