Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Welcome customers, assist with digital services, and address queries in a vibrant banking environment.
- Company: Join a leading UK mutual bank with a strong commitment to customer service.
- Benefits: Enjoy growth opportunities, competitive benefits, and a supportive team culture.
- Why this job: Be part of a dynamic team that promotes innovation and customer satisfaction.
- Qualifications: Passion for service, strong communication skills, and an interest in technology.
The predicted salary is between 30000 - 42000 £ per year.
A leading UK mutual bank is seeking a Customer Consultant at their Edinburgh branch. The role involves welcoming customers, helping them utilize digital services, addressing queries, and promoting Virgin Money's vision.
Candidates should have a passion for service, strong communication skills, and an interest in technology. Opportunities for growth and various employee benefits are offered.
If you’re enthusiastic about serving customers and being part of a vibrant team, apply soon!
Customer Experience Consultant - Banking & Digital in Edinburgh employer: 2022 - Chief Operating Office
Contact Detail:
2022 - Chief Operating Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Consultant - Banking & Digital in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Virgin Money's values and services, especially their digital offerings. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, try role-playing common customer scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Show off your tech-savviness! Be ready to discuss how you've used technology in previous roles or how you can help customers navigate digital services. This will demonstrate your passion for the role and your ability to adapt to the bank's digital landscape.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for enthusiastic candidates who are ready to make a difference in customer experience.
We think you need these skills to ace Customer Experience Consultant - Banking & Digital in Edinburgh
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about helping customers and making their experience fantastic!
Highlight Your Communication Skills: Strong communication is key in this role. Make sure to showcase your ability to connect with people in your written application. Use clear and friendly language to demonstrate how you can engage with customers effectively.
Emphasise Your Interest in Technology: Since the role involves helping customers with digital services, it’s important to express your interest in technology. Share any relevant experiences or skills that show you’re comfortable with digital tools and platforms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process!
How to prepare for a job interview at 2022 - Chief Operating Office
✨Know the Company Inside Out
Before your interview, take some time to research the bank and its values. Understand Virgin Money's vision and how they approach customer service. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Experience Consultant, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully resolved customer queries in the past to demonstrate your skills.
✨Embrace Technology
Since the role involves helping customers with digital services, be ready to discuss your tech-savviness. Familiarise yourself with the bank's digital offerings and think about how you can assist customers in using them. Showing enthusiasm for technology will set you apart!
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team culture, growth opportunities, and how the bank supports its employees. This shows that you're not just interested in the job, but also in being part of a vibrant team.
