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For Companies At a Glance
- Tasks: Engage with customers, resolve queries, and promote digital services in a fun branch environment.
- Company: Join Virgin Money, a pioneering mutual bank focused on fair and rewarding banking for all.
- Benefits: Enjoy 38.5 days holiday, flexible working, and comprehensive health benefits from day one.
- Why this job: Make a positive impact on customers' lives while working in a collaborative and inclusive culture.
- Qualifications: Passion for customer service and great communication skills; digital interest is a plus.
- Other info: Be part of a team that values fun, inclusivity, and community engagement.
The predicted salary is between 23500 - 30000 £ per year.
Business Unit: Branch Network
Salary Range: £23,500 - £30,000 per annum DOE + Benefits
Contract Type: Permanent Part-Time, 28 Hours
Our Team
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our fabulous Edinburgh George St branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, and you are ready to make customers Happier About Money, then this opportunity could be what you’re looking for!
What you’ll be doing
- Welcoming our lovely customers to the branch
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process
- Resolving any queries customers may have with their banking
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution
- Working with awesome colleagues across our branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community
We need you to have
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities
- A flexible and positive working approach to suit customer needs and business demands
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news
It’s a bonus if you have but not essential
- Some financial services experience
- Knowledge of banking products
- Working knowledge of Microsoft Office applications
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there’s no waiting around, you’ll enjoy these benefits from day one.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of the Nationwide group, together we’re the UK’s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference.
Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we’re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we’ll need you to confirm you have the right to work in the UK. If you’re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years’ worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you’ll be subject to periodic employment checks.
Customer Consultant employer: 2022 - Chief Operating Office
Contact Detail:
2022 - Chief Operating Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant
✨Tip Number 1
Familiarise yourself with Virgin Money's values and mission. Understanding their commitment to making banking fairer and more rewarding will help you align your answers during any interviews, showcasing that you're not just looking for a job, but genuinely want to contribute to their purpose.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as a Customer Consultant. Think about how you would handle different customer queries and how to effectively communicate solutions, as this will demonstrate your readiness for the role.
✨Tip Number 3
Showcase your enthusiasm for digital services. Since the role involves helping customers navigate digital banking, be prepared to discuss any relevant experience or interest in technology, and how you can help others embrace these tools.
✨Tip Number 4
Network with current or former employees of Virgin Money if possible. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews or discussions.
We think you need these skills to ace Customer Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your ability to engage with customers and your enthusiasm for helping others, as these are key traits for a Customer Consultant at Virgin Money.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your understanding of Virgin Money's mission. Mention specific examples of how you've helped customers in the past and how you can contribute to making customers Happier About Money.
Highlight Digital Skills: Since the role involves educating customers about digital services, be sure to mention any experience or interest you have in technology. Discuss how you stay updated with digital trends and how you can help customers navigate these services.
Showcase Communication Skills: In your application, provide examples of how you've effectively communicated with diverse personalities. Highlight your ability to build rapport and resolve queries, as these skills are essential for a Customer Consultant role.
How to prepare for a job interview at 2022 - Chief Operating Office
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone, whether in a professional or personal context.
✨Demonstrate Your Digital Savvy
Since the role involves educating customers about digital services, be prepared to discuss your own experiences with technology. Highlight any relevant skills or knowledge you have about digital banking or online services.
✨Engage with Great Communication Skills
Practice active listening and clear communication. During the interview, focus on building rapport with your interviewer by asking thoughtful questions and responding in a friendly, engaging manner.
✨Emphasise Teamwork and Flexibility
The role requires working closely with colleagues, so be ready to talk about your teamwork experiences. Share how you've adapted to different situations and collaborated effectively to achieve common goals.
