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- Tasks: Welcome customers, resolve queries, and promote digital services with a smile.
- Company: Join the vibrant team at Virgin Money in Clydebank.
- Benefits: Enjoy 25 days holiday, private medical insurance, and a competitive pension.
- Why this job: Make a real difference in customers' lives while having fun at work.
- Qualifications: Passion for customer service and great communication skills are essential.
- Other info: Flexible hours, training opportunities, and a supportive team environment.
The predicted salary is between 25250 - 25250 £ per year.
Business Unit: Branch Network
Salary Range: £25,250 per annum DOE + Benefits
Location: Clydebank
Contract Type: Permanent, Part Time - 14 Hours
Our Customer Consultants are the face and voice of Virgin Money and have fun whilst having a crucial role to play, delivering a heartfelt service to our customers daily. Our Clydebank branch has an opportunity in their team for you to join in and think big so if you have a genuine passion for helping others both face to face and over the phone, then this opportunity could be what you’re looking for!
What you’ll be doing:
- Welcoming our lovely customers to the Branch.
- Helping our customers use digital services, educating them to understand the great benefits digital brings and guiding them through the process.
- Resolving any queries customers may have with their banking.
- Having great conversations to understand customer needs and desires then using your knowledge of our products and services to find the best solution.
- Working with awesome colleagues across our Branches and Digital Experience Centre so customers always have the right person to speak to when they need expert advice either in person or by telephone.
- You’ll be an ambassador for Virgin Money, living life to the fullest by showcasing the amazing work we do and spreading the word through events both in branch and in the local community.
We need you to have:
- Some experience or a passion for wanting to work within a customer service environment and a desire to deliver a brilliant service to customers.
- Insatiable curiosity as you ask questions and seek to offer the best solutions to our customers.
- Great communication skills with a natural ability to engage and build rapport with lots of different personalities.
- A flexible and positive working approach to suit customer needs and business demands.
- Genuine enthusiasm to work with your team to achieve collective goals in a timely way.
- A keen interest in all things digital with a desire to keep up to date with up-and-coming technology news.
It’s a bonus if you have but not essential:
- Some financial services experience.
- Knowledge of banking products.
- Working knowledge of Microsoft Office applications.
Red Hot Rewards:
- 25 days holiday per year, increasing over time to 30. Plus, an option to buy more, giving you even more choice.
- Private medical insurance.
- A highly competitive pension to help you build a strong foundation for retirement.
- Access to an annual performance-related bonus.
- Training and development to help you progress your career.
- A great selection of additional benefits through our flexible benefits scheme.
- Life assurance to provide peace of mind for you and your loved ones.
- Up to 2 days of paid volunteering a year.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money.
Customer Consultant in Clydebank employer: 2022 - Chief Operating Office
Contact Detail:
2022 - Chief Operating Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Consultant in Clydebank
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Virgin Money. Understand their values, mission, and what makes them tick. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think about scenarios where you've helped someone solve a problem or provided excellent service. Be ready to share these stories during your interview to demonstrate your passion for helping others.
✨Tip Number 3
Show off your digital savvy! Since the role involves helping customers with digital services, be prepared to discuss your experience with technology. Share any examples of how you've used digital tools to enhance customer experiences.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Consultant in Clydebank
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping customers shine through. Share any relevant experiences or stories that highlight your commitment to delivering excellent service, as this is key for us at Virgin Money.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and qualities mentioned in the job description. We want to see how you fit into our team and how your unique background can contribute to our branch's success.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and experiences. Remember, we appreciate clarity just as much as creativity!
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures it gets to the right place and helps us keep track of all applicants. Plus, it’s super easy and quick to do!
How to prepare for a job interview at 2022 - Chief Operating Office
✨Know Your Stuff
Before the interview, make sure you’re familiar with Virgin Money’s products and services. Brush up on their digital offerings and think about how you can help customers navigate these. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your People Skills
As a Customer Consultant, communication is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you resolved queries or built rapport – these stories will highlight your ability to connect with different personalities.
✨Embrace Your Curiosity
Demonstrate your insatiable curiosity during the interview. Ask insightful questions about the role and the company. This not only shows your enthusiasm but also your desire to learn and grow within the team, which is something they value highly.
✨Be Positive and Flexible
Prepare to discuss how you adapt to changing situations and customer needs. Share examples of how you’ve maintained a positive attitude in challenging scenarios. This will reflect your flexible working approach and align with the company’s values.
