At a Glance
- Tasks: Engage with customers via Live Chat and phone, providing expert support on credit card queries.
- Company: Join Virgin Money, a pioneering mutual bank dedicated to fair and rewarding banking for all.
- Benefits: Enjoy 38.5 days annual leave, flexible working, and market-leading pension from day one.
- Other info: Hybrid work model with occasional Saturday shifts; apply early as the advert may close soon.
- Why this job: Be part of a vibrant team that values customer satisfaction and makes a real societal impact.
- Qualifications: Strong customer service experience and basic tech skills are essential; banking experience is a bonus.
The predicted salary is between 19500 - 20500 € per year.
Business Unit:COO, Digital Experience Centre
Salary Range: £23,500 - £25,000 per annum DOE + Benefits
Location: UK Hybrid - Glasgow or Gosforth (2 days in the office per week)
Our Team
Our Credit Cards teamwork in a fast paced, exciting environment where no two days are the same. There’s a buzz in the department and it’s the sound of us delightfully surprising our customers! We provide a fantastic all-round experience for new and existing customers, supporting them with a digital first attitude, and generally impressing our customers with our credit card support and expertise. Making our customers happy involves us building strong relationships, solving problems and generally – just having great conversations through our live chat, telephony and social platforms.
What you’ll be doing
- Speaking with our customer through various platforms such as Live Chat and over the Phone, supporting them with their queries and questions
- Actioning changes, requests and providing expert support and information around our Credit Card products and accounts
- Work towards and achieve excellent customer outcomes managing internal admin procedures
- Have a digital first attitude so our customers can leave a conversation with the capacity to support themselves moving forward
- Go the extra mile for our Vulnerable Customers, catering support and showcasing an interaction that you wouldn’t get anywhere else
We need you to have
- Strong experience delivering exceptional customer service in either digital or face to face environment, with a focus on creating a positive, lasting impression
- Telephony experience with the ability to effectively assist customer in a remote capacity
- Speed, accuracy and confidence to provide expert service
- An open mind to learn and adapt to processes within our area
- Basic technological expertise of handling multiple applications at once
It’s a bonus if you have but not essential
- Experience within the Digital Banking world/financial industry
- Experience with live chat support
Shift Pattern: Our opening hours are from 8am - 6pm, Monday to Friday and Saturday 9am - 3pm. Shifts fall within these opening times following assigned shift patterns such as 08:00am - 15:30pm or 10:30am - 18:00pm. You would also be expected to work the occasional Saturday shift in which you would be given a day off midweek.
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
Red Hot Rewards
- Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time)plus the option to buy more.
- Up to five extra paid well-being days per year.
- 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
- Market-leading pension.
- Free private medical cover, income protection and life assurance.
- Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.
And there\'s no waiting around, you\'ll enjoy these benefits from day one.
If we’re lucky to receive a lot of interest, we may close the advert early. Please ensure to submit your applications as soon as possible.
Say hello to Virgin Money
Virgin Money is so much more than just a bank. As part of theNationwide group,together we\'re the UK\'s first full-service mutual bank serving millions of retail and business customers and all driven by our purpose; Banking but fairer, more rewarding and for the good of society. With us, you’ll be part of an organisation uniquely positioned to make a difference to the lives of customers, communities and broader society and embark on a collaborative, customer obsessed, and fun-filled career journey. Embrace the weekdays, enjoy fantastic perks, and make a meaningful positive difference. Time to discover what it means to be part of the first mutual full-service banking provider.
Be yourself at Virgin Money
At Virgin Money, we celebrate everyone. We have fun, think big, and relentlessly include each other, all in pursuit of our purpose: Banking – but fairer, more rewarding, and for the good of society.We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.
As a Disability Confident Leader, we\'re committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition teamcareers@virginmoney.com
Please note: If we receive a high volume of eligible applications, we may need to prioritise candidates whose skills and experience most closely align with the role, while still ensuring fair and equitable consideration for all applicants.
Now the legal bit
Although some of our roles allow you to be based anywhere in the UK, we\'ll need you to confirm you have the right to work in the UK.
If you\'re successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years\' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks –we\'ll ask for six years of regulatory references, and once in the role, you\'ll be subject to periodic employment checks.
#J-18808-LjbffrBanking Associate - Credit Cards Team in Glasgow employer: 2022 - Chief Operating Office
At Virgin Money, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on collaboration and inclusivity. With generous benefits such as 38.5 days of annual leave, flexible working arrangements, and a commitment to employee well-being, our Glasgow and Gosforth locations provide a supportive environment where you can grow your career while making a meaningful impact in the banking sector.
Contact Detail:
2022 - Chief Operating Office Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Banking Associate - Credit Cards Team in Glasgow
✨Tip Number 1
Familiarise yourself with the latest trends in digital banking and customer service. Understanding how technology is shaping customer interactions will help you stand out during interviews, as you'll be able to discuss relevant examples and show your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in a live chat or telephony context. You might want to simulate customer interactions with friends or family to build confidence and refine your ability to provide clear, helpful responses under pressure.
✨Tip Number 3
Research Virgin Money's values and mission. Being able to articulate how your personal values align with theirs can make a strong impression and demonstrate that you're not just looking for any job, but are genuinely interested in contributing to their purpose.
✨Tip Number 4
Network with current or former employees of Virgin Money, if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach and prepare for potential interview questions.
We think you need these skills to ace Banking Associate - Credit Cards Team in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in delivering exceptional customer service, especially in digital or face-to-face environments. Use specific examples that demonstrate your ability to create positive impressions and solve problems.
Craft a Compelling Cover Letter:In your cover letter, express your enthusiasm for the role and the company. Mention your relevant skills, such as telephony experience and technological expertise, and explain how they align with the responsibilities of the Banking Associate position.
Showcase Your Customer Service Skills:Emphasise your ability to support customers through various platforms like live chat and phone. Provide examples of how you've gone the extra mile for customers, particularly vulnerable ones, to highlight your commitment to excellent service.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at 2022 - Chief Operating Office
✨Showcase Your Customer Service Skills
Since the role focuses heavily on delivering exceptional customer service, be prepared to share specific examples from your past experiences. Highlight situations where you went above and beyond to assist customers, especially in a digital or telephony environment.
✨Demonstrate Your Digital Savvy
The job requires a digital-first attitude, so make sure to discuss your comfort with technology. Mention any experience you have with live chat support or handling multiple applications simultaneously, as this will show your ability to adapt to their systems.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various customer scenarios, particularly with vulnerable customers. Think about how you can demonstrate empathy and problem-solving skills in these situations, as they are crucial for the role.
✨Research Virgin Money's Values
Familiarise yourself with Virgin Money's mission and values, especially their commitment to inclusivity and making a positive impact. This will help you align your answers with their culture and show that you're genuinely interested in being part of their team.
