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- Tasks: Manage your own portfolio, build relationships, and support customer renewals.
- Company: Join 20:20 Innovation, a friendly team with a great culture.
- Benefits: Competitive salary, bonuses, 25 days leave, wellness perks, and hybrid working.
- Why this job: Be part of a rapidly growing company and make a real impact.
- Qualifications: 3+ years in sales, strong relationship-building skills, and CRM experience.
- Other info: Exciting career growth opportunities and a supportive work environment.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity to join our Sales team as a Customer Account Manager, responsible for managing your own portfolio of members. You’ll develop strong relationships, support renewals, and identify opportunities for cross- and up-selling as we continue our rapid growth.
We are proudly working with over 2,000 firms with technical training, practical tax support, practice management, marketing content and much more. We help firms grow their client base, advise their clients, expand their service offerings and prosper in the changing environment.
You will be joining 20:20 Innovation at an exciting time of rapid growth in both our core membership offering and expanding additional services. 20:20 Innovation is a friendly place to work with a great team culture.
As a Customer Account Manager, you will manage your own portfolio of customers, building trusted relationships, providing excellent customer service, and identifying opportunities to add value through relevant cross sell and up sell activity. You will work closely with colleagues to ensure a smooth and positive customer experience.
Success in this role looks like strong customer engagement, high renewal rates, accurate and well maintained CRM activity, and becoming a reliable, proactive point of contact for your customers.
- 3+ years’ experience in a similar sales and customer relationship role, preferably B2B
- Experience in building excellent customer relationships
- Experience in using CRM systems
Competitive salary, discretionary bonus based on company performance, 25 days annual leave plus bank holidays with an additional 3 days given by the Company usually for a Christmas closure, wellness and social benefits including Cashplan, Employee Assistance Programme, Team Volunteering Day and Away Day, option to buy or sell annual leave, pension scheme, access to employee discounts, vouchers and cashback, hybrid working (Tues-Thurs in the office, Mon & Fri - working from home), 3 x basic salary life assurance.
Our selection process includes three steps, with the final stage ideally taking place in person at our Marston Green office (close to Birmingham International), so you can meet the team in person.
Digital Senior Account Executive in Coleshill employer: 2020 Innovation
Contact Detail:
2020 Innovation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Senior Account Executive in Coleshill
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and get the inside scoop on what it’s really like to work at 20:20 Innovation.
✨Tip Number 2
Prepare for your interview by knowing our services inside out. Familiarise yourself with how we help firms grow and think of ways you can contribute to that success. Show us you’re passionate about our mission!
✨Tip Number 3
Practice your pitch! Be ready to discuss your previous experience in building customer relationships and how you’ve successfully managed accounts. We want to see how you can bring value to our team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our awesome team at 20:20 Innovation.
We think you need these skills to ace Digital Senior Account Executive in Coleshill
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your CV. Use a friendly tone and share a bit about what makes you tick, especially in relation to building customer relationships.
Tailor Your Application: Make sure to tailor your application to the role of Customer Account Manager. Highlight your experience in sales and customer relationship management, and don’t forget to mention any specific achievements that demonstrate your ability to engage customers and drive renewals.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to break down your skills and experiences, making it easier for us to see why you’re a great fit!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super straightforward, and you’ll be able to upload your CV and cover letter directly. Plus, it helps us keep everything organised!
How to prepare for a job interview at 2020 Innovation
✨Know Your Portfolio
Before the interview, take some time to familiarise yourself with the types of clients you might be managing. Understand their needs and how the company’s services can add value. This will help you demonstrate your ability to build strong relationships and support renewals effectively.
✨Showcase Your CRM Skills
Since experience with CRM systems is crucial for this role, be prepared to discuss your previous experiences using these tools. Bring examples of how you've maintained accurate records and used data to enhance customer engagement. This will show that you’re proactive and detail-oriented.
✨Highlight Your Sales Experience
With over 3 years in a similar sales role, make sure to share specific examples of successful cross-selling and up-selling strategies you've implemented. Discuss how these strategies led to increased customer satisfaction and retention, which aligns perfectly with what they’re looking for.
✨Emphasise Team Collaboration
This role requires working closely with colleagues to ensure a smooth customer experience. Be ready to talk about times when you collaborated with others to solve problems or improve processes. Highlighting your teamwork skills will show that you fit well into their friendly team culture.
