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- Tasks: Manage your own portfolio, build relationships, and identify growth opportunities.
- Company: Join 20:20 Innovation, a friendly team with a culture of agility and innovation.
- Benefits: Competitive salary, bonuses, generous leave, wellness perks, and hybrid working.
- Why this job: Be part of a rapidly growing company and make a real impact on customer success.
- Qualifications: 3+ years in sales/customer relations, strong relationship-building skills, and CRM experience.
- Other info: Exciting career growth opportunities and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity to join our Sales team as a Customer Account Manager, responsible for managing your own portfolio of members. You’ll develop strong relationships, support renewals, and identify opportunities for cross- and up-selling as we continue our rapid growth.
We are proudly working with over 2,000 firms with technical training, practical tax support, practice management, marketing content and much more. We help firms grow their client base, advise their clients, expand their service offerings and prosper in the changing environment.
You will be joining 20:20 Innovation at an exciting time of rapid growth in both our core membership offering and expanding additional services. 20:20 Innovation is a friendly place to work with a great team culture.
As a Customer Account Manager, you will manage your own portfolio of customers, building trusted relationships, providing excellent customer service, and identifying opportunities to add value through relevant cross sell and up sell activity. You will work closely with colleagues to ensure a smooth and positive customer experience.
Success in this role looks like strong customer engagement, high renewal rates, accurate and well maintained CRM activity, and becoming a reliable, proactive point of contact for your customers.
- 3+ years’ experience in a similar sales and customer relationship role, preferably B2B
- Experience in building excellent customer relationships
- Experience in using CRM systems
Competitive salary, discretionary bonus based on company performance, 25 days annual leave plus bank holidays with an additional 3 days given by the Company usually for a Christmas closure, wellness and social benefits including Cashplan, Employee Assistance Programme, Team Volunteering Day and Away Day, option to buy or sell annual leave, pension scheme, access to employee discounts, vouchers and cashback, hybrid working (Tues-Thurs in the office, Mon & Fri - working from home), 3 x basic salary life assurance.
Our selection process includes three steps, with the final stage ideally taking place in person at our Marston Green office (close to Birmingham International), so you can meet the team in person.
Digital Senior Account Director in Coleshill employer: 2020 Innovation
Contact Detail:
2020 Innovation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Digital Senior Account Director in Coleshill
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. A friendly chat can lead to referrals or insider info about openings that aren't even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values, and think about how your experience aligns with their needs. Practise common interview questions and be ready to showcase your skills in building customer relationships.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our awesome team at 20:20 Innovation!
We think you need these skills to ace Digital Senior Account Director in Coleshill
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your experience in building customer relationships and using CRM systems, as these are key to our success at StudySmarter.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you’ve driven customer engagement and renewal rates in previous roles. We love seeing how you’ve added value in your past positions!
Be Personable: We’re all about building strong relationships here at StudySmarter, so let your personality shine through in your application. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This helps us keep track of your application and ensures it gets to the right people quickly!
How to prepare for a job interview at 2020 Innovation
✨Know Your Portfolio
Before the interview, take some time to familiarise yourself with the types of clients you might be managing. Understand their needs and how the company’s services can add value. This will help you demonstrate your ability to build strong relationships and identify cross-selling opportunities.
✨Showcase Your CRM Skills
Be prepared to discuss your experience with CRM systems. Bring examples of how you've used these tools to maintain customer relationships and track engagement. Highlight any specific metrics or successes that showcase your ability to manage a portfolio effectively.
✨Emphasise Team Collaboration
Since this role involves working closely with colleagues, think of examples where you’ve successfully collaborated in the past. Share stories that illustrate your ability to ensure a smooth customer experience through teamwork, as this is crucial for success in the position.
✨Prepare Questions
Interviews are a two-way street, so come armed with thoughtful questions about the company culture, growth opportunities, and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
