Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage your own customer portfolio, build relationships, and identify upselling opportunities.
- Company: Join 20:20 Innovation, a friendly team with a strong culture and rapid growth.
- Benefits: Competitive salary, bonuses, generous leave, wellness perks, and hybrid working.
- Why this job: Make a real impact by helping clients grow while developing your sales skills.
- Qualifications: 3+ years in sales, strong communication, and relationship-building skills required.
- Other info: Exciting career growth opportunities in a dynamic environment.
The predicted salary is between 28800 - 43200 £ per year.
We have an exciting opportunity to join our Sales team as a Customer Account Manager, responsible for managing your own portfolio of members. You’ll develop strong relationships, support renewals, and identify opportunities for cross- and up-selling as we continue our rapid growth.
We are proudly working with over 2,000 firms with technical training, practical tax support, practice management, marketing content and much more. We help firms grow their client base, advise their clients, expand their service offerings and prosper in the changing environment.
You will be joining 20:20 Innovation at an exciting time of rapid growth in both our core membership offering and expanding additional services. 20:20 Innovation is a friendly place to work with a great team culture. The team have recently crystallised the core values which make us tick. These are:
- Trust and Collaboration
- Agility and Innovation
- Integrity
- Inspiring Community
As a Customer Account Manager, you will manage your own portfolio of customers, building trusted relationships, providing excellent customer service, and identifying opportunities to add value through relevant cross sell and up sell activity. You will work closely with colleagues to ensure a smooth and positive customer experience.
Success in this role looks like strong customer engagement, high renewal rates, accurate and well maintained CRM activity, and becoming a reliable, proactive point of contact for your customers.
Knowledge, Skills & Qualifications
- 3+ years’ experience in a similar sales and customer relationship role, preferably B2B
- Experience in maintaining high retention rates
- Experience in building excellent customer relationships
- Strong communication skills and ability to build rapport and maintain relationships with clients
- Ability to upsell or cross-sell
- Excellent analytical skills
- Strong organisational and multi-tasking skills
- Excellent attention to detail and organisational skills
- Experience in using CRM systems
What do we offer?
- Competitive salary
- Discretionary bonus based on company performance
- 25 days annual leave plus bank holidays with an additional 3 days given by the Company usually for a Christmas closure
- Wellness and social benefits including Cashplan, Employee Assistance Programme, Team Volunteering Day and Away Day
- Option to buy or sell annual leave
- Pension scheme
- Access to employee discounts, vouchers and cashback
- Hybrid working (Tues-Thurs in the office, Mon & Fri - working from home)
- 3 x basic salary life assurance
We’re looking to move quickly on this hire and hope to bring the right person on board soon. Our selection process includes three steps, with the final stage ideally taking place in person at our Marston Green office (close to Birmingham International), so you can meet the team in person.
Customer Account Manager in Coleshill employer: 2020 Innovation
Contact Detail:
2020 Innovation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Coleshill
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. Knowing what makes 20:20 Innovation tick will help you show how you fit in and can contribute to their growth.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in customer relationship management and how you can drive renewals and upselling. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our awesome team.
We think you need these skills to ace Customer Account Manager in Coleshill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your experience in managing customer relationships and any relevant sales achievements. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with our core values. Show us your personality and let us know why you’d be a great fit for 20:20 Innovation.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to retain customers and drive sales. Numbers speak volumes, so if you’ve improved retention rates or hit sales targets, make sure we see that!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. We can’t wait to hear from you!
How to prepare for a job interview at 2020 Innovation
✨Know Your Portfolio
Before the interview, take some time to research and understand the types of customers you might be managing. Familiarise yourself with their needs and how you can add value through cross-selling and up-selling. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Relationship Skills
Be prepared to discuss specific examples of how you've built strong relationships in previous roles. Think about times when you successfully retained clients or turned a challenging situation into a positive outcome. This will demonstrate your ability to connect with customers and maintain high retention rates.
✨Demonstrate Your Analytical Skills
Since the role requires excellent analytical skills, come equipped with examples of how you've used data to drive decisions in past positions. Whether it’s improving customer engagement or identifying upselling opportunities, showing your analytical mindset will impress the interviewers.
✨Emphasise Team Collaboration
20:20 Innovation values trust and collaboration, so highlight your experience working closely with colleagues to enhance customer experiences. Share stories that illustrate your teamwork and how you’ve contributed to a positive team culture, as this aligns perfectly with their core values.
