At a Glance
- Tasks: Support operations and customer service in a fast-paced coffee business.
- Company: Join 200 Degrees Coffee, a rapidly growing speciality coffee roaster.
- Benefits: Enjoy a competitive salary, team discounts, and unlimited coffee!
- Other info: Be part of an inclusive team with great growth opportunities.
- Why this job: Make a real impact while delivering exceptional experiences to customers.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 28000 - 28000 £ per year.
DO YOU LOVE DELIVERING GREAT EXPERIENCES AND MAKING THINGS HAPPEN? We have ambitious plans to continue our growth and evolution, and we need someone with the organisation, energy and attention to detail to help keep our operations running smoothly while ensuring our customers and teams receive the very best support.
ABOUT 200 DEGREES We are 200 Degrees Coffee, speciality coffee roasters, purveyors of unique coffee shops, unashamed coffee geeks and we’re growing fast. Enjoying quality coffee is not just about taste; it’s also about doing all the other things the right way, and that philosophy guides every aspect of our company. We believe in being an ethical, sustainable business and treating everyone involved in our business with respect.
Our home is Nottingham, a stone’s throw from the Notts football grounds in the old industrial heartland. Our first coffee shop opened in central Nottingham in October 2014 and was soon winning plaudits and loyal customers. Buoyed by success we opened a second near Nottingham Station before we spread our wings across the Midlands and North. We’ve now opened our 25th shop, with several more coming soon. We sell our hand‑roasted beans in‑store and online with six purpose‑built Coffee Schools to help everyone drink better coffee. We also work with a range of hospitality businesses, from independent cafés to high‑end bars and restaurants, supplying complete coffee packages to workplaces, garden centres and hotels.
ABOUT THE ROLE This role is a key part of our Operations and Customer Support teams in a growing and exciting business, where you can genuinely see the impact you make every day. Reporting to our Office Sales Manager, the Operations & Customer Support Co‑ordinator plays a crucial role in ensuring our shops, support teams and customers receive first‑class service. You’ll be the person who helps keep multiple moving parts organised, providing administrative support across the business while helping to deliver the 200 Degrees experience to colleagues, customers and guests.
No two days are the same. One moment you’ll be supporting a new shop opening, coordinating communications or managing internal systems, and the next you’ll be helping customers with orders, bookings or enquiries. You’ll enjoy variety, thrive in a fast‑paced environment and take pride in getting the details right.
Key Responsibilities
- Supporting operational activity across our coffee shop estate and central teams.
- Coordinating our weekly operational communications and newsletters.
- Providing administrative support for product launches and new shop openings.
- Managing internal systems including training administration and employee reward platforms.
- Processing ancillary orders, marketing material requests and gift card orders.
- Supporting the organisation of internal events and meetings.
- Assisting with customer enquiries, online orders and Barista School bookings.
- Processing wholesale orders accurately and efficiently.
- Helping resolve customer complaints and ensuring positive outcomes.
- Providing cover and support within the Customer Support team during holidays and peak periods.
ABOUT YOU We’re looking for a highly organised and customer‑focused co‑ordinator who enjoys working with people and making things happen behind the scenes. You love being the person others can depend on. You’re naturally proactive, enjoy solving problems and can confidently juggle multiple priorities without losing sight of the detail. You’ll be equally comfortable speaking with shop teams, senior leaders, wholesale customers and guests visiting our Roast House. Most importantly, you’ll share our passion for delivering Experiences to Remember in every interaction. You’ll bring experience in administration, customer service or operational support, together with a desire to learn, develop and grow with us.
ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE
- Excellent customer service and communication skills.
- Outstanding organisational skills and the ability to manage multiple priorities.
- Strong attention to detail and a high level of accuracy.
- Experience in an administrative, customer support or operational support role.
- Good understanding of retail, hospitality or multi‑site operations.
- Intermediate Microsoft Office skills.
- The ability to work independently while being a supportive team player.
- A warm, friendly and authentic approach.
- Confidence communicating with colleagues at all levels of the business.
- A proactive, positive and can‑do attitude.
- The ability to work effectively to deadlines in a fast‑paced environment.
- A genuine enthusiasm for 200 Degrees and what we stand for.
This is an office‑based role at our Roast House and Head Office in Nottingham.
WHAT'S IN IT FOR YOU?
- Salary of £28,000 per annum.
- Full immersion into the world of speciality coffee, and of course as much as you can drink!
- Access to our benefits platform which offers you loads of discounts and freebies at the touch of a button.
- 25% team discount on food and drinks (when you’re not at work).
- A full‑time, permanent contract.
DON'T HANG AROUND We are going places, fast, and you get to grow with us. This is an exciting time for 200 Degrees and if you’re the right person, it will be for you too. We invite applications from exceptional people who wish to join us. At 200 Degrees our coffee is for all, and we want everyone to be welcomed into our team. We strive to be inclusive and equitable across all areas of our business. We’re not perfect, but we want to lead by example and actively welcome all applicants regardless of age, gender, ethnicity, disability, sexuality, social background or religion. We want all of our teams to be united in helping us create an inclusive place to work and be part of. Once you’ve done your homework on 200 Degrees and thought hard about what you can genuinely bring to the table, please apply via our careers page on our website. Let the search begin!
Customer and Operations Support Assistant in Nottingham employer: 200degs
At 200 Degrees, we foster a vibrant and supportive work culture where our team members are not just employees but part of a passionate community dedicated to delivering exceptional coffee experiences. As a General Manager, you'll enjoy numerous benefits including performance-related bonuses, comprehensive training, and opportunities for personal and professional growth, all while working in our state-of-the-art facilities in Nottingham. Join us to lead a dynamic team, enjoy unlimited handmade drinks, and be part of a company that values your contributions and invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Operations Support Assistant in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 200degs. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 200degs before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer and Operations Support Assistant in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 200degs:Your cover letter is your chance to shine! Tell us why you want to work at 200degs specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 200degs!
How to prepare for a job interview at 200degs
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
