At a Glance
- Tasks: Lead a dynamic team to achieve sales goals and deliver exceptional guest experiences.
- Company: Join Disney in a vibrant retail environment at Selfridges, Birmingham.
- Benefits: Competitive salary, career development, and the chance to work with a beloved brand.
- Other info: 12-month fixed-term contract with opportunities for growth in a fun, fast-paced setting.
- Why this job: Be part of an exciting new store launch and make a real impact on sales.
- Qualifications: Retail leadership experience and a passion for delivering outstanding customer service.
The predicted salary is between 30000 - 40000 £ per year.
Location: Birmingham, United Kingdom
About the Role & Team
Following the recent announcement of our Disney Store opening a new retail destination inside Selfridges, Birmingham, we are looking for a Concession Manager to drive and deliver retail standards and sales objectives to meet or exceed company set targets using responsible business practices in line with our Standard Operating Procedures (SOP’s) in a retail environment owned and operated by a third‑party. This person will manage, develop and motivate the Disney Store Team that operate in the Concession Store location. Planned to launch in mid‑July, the new concession spaces build on a Disney Store presence within Selfridges London and the flagship Disney Store on Oxford Street. This will be a 12 month fixed‑term contract.
What You Will Do
- Achieve performance and sales objectives as communicated by Line Manager
- Drive the Team to achieve all sales targets by coaching and delivering exceptional Guest Service at all times
- Monitor all KPI performance, assess and communicate performance of Team and Individuals
- Act as a Role Model in order to ensure the integrity of the Disney Brand and to ensure that Disney standards are maintained at all times
- Recruit, Train and Develop a team of Cast members
- Motivate the Concession Store Team through Communication and Coaching
- Plan and Organise Store routines to achieve daily, weekly and quarterly objectives
- Manage the flow of deliveries into the store and ensure the integrity of the stockfile by accurate completion of store documentation
- Ensure that Store housekeeping standards are maintained to the highest standards at all times
- Manage efficient and accurate till transactions in compliance with all TDS policies and procedures and also in compliance with the policies and procedures of the host store
- Manage all Loss Prevention processes in accordance with TDS and Host Store policies in order to minimise any losses to the company
- Manage compliance with all Health and Safety policies of TDS and The Host Store and monitor standards daily to ensure the safety of our Guests and Our Cast members and ensure compliance with all relevant H & S legislation
- Provide and Communicate regular updates to Line Manager and the wider business as required
Required Experience & Skills
- Proven retail leadership experience, ideally within a fast‑paced, guest‑focused environment, with responsibility for delivering sales targets and operational excellence
- Strong track record of delivering against KPIs such as sales, conversion, and store performance metrics, with the ability to analyse results and take action to improve performance
- Experience operating within brand‑driven environments, ensuring high standards of visual merchandising, store presentation, and brand integrity are consistently maintained
- Hands‑on experience in store operations, including stock management, deliveries, inventory control, and maintaining an accurate stock file
- Effective communication and stakeholder management skills, with experience providing updates, influencing teams, and collaborating across wider business functions
- Highly organised, with the ability to manage multiple priorities, plan store routines, and deliver against daily, weekly, and quarterly objectives
Employment Type: Full time
Concession Manager (12 Months FTC) in Birmingham employer: 2003 The Disney Store (UK) Ltd
As a Concession Manager at our new Disney Store location within Selfridges, Birmingham, you will be part of a vibrant and dynamic team dedicated to delivering exceptional guest experiences. We pride ourselves on fostering a supportive work culture that encourages personal and professional growth, offering comprehensive training and development opportunities to help you excel in your role. With a focus on teamwork and collaboration, you'll enjoy the unique advantage of working in a prestigious retail environment while being part of a globally recognised brand committed to responsible business practices.
Contact Details:
2003 The Disney Store (UK) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Concession Manager (12 Months FTC) in Birmingham
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like 2003 The Disney Store (UK) Ltd, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like 2003 The Disney Store (UK) Ltd!
We think you need these skills to ace Concession Manager (12 Months FTC) in Birmingham
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at 2003 The Disney Store (UK) Ltd, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at 2003 The Disney Store (UK) Ltd and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show 2003 The Disney Store (UK) Ltd that you’re ready to jump in and contribute right away!
How to prepare for a job interview at 2003 The Disney Store (UK) Ltd
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
