Performance Manager in London

At Exos, we believe in unlocking everyone’s potential for peak performance and are passionate about making it happen. As a leader in human performance, we deliver world‑class training, coaching, and education to athletes and high‑performing individuals across the spectrum. We’re seeking an experienced Performance Manager to lead our team of high‑caliber coaches, fostering a culture of excellence and growth. In this management role, you’ll oversee client programs, guide and support staff, and drive program innovation using Exos’ cutting‑edge methodology.

Responsibilities

• Serve as the primary day‑to‑day contact for client operations, maintaining proactive communication to ensure client goals are consistently met.
• Partner with the client to lead a variety of engagement activities, such as educational events, wellness fairs, and informational sessions.
• Manage daily facility floor operations, ensuring smooth functioning, safety, and an exceptional client experience.
• Guide, mentor, and support your team to deliver world‑class service, driving staff engagement, motivation, and development.
• Safely instruct, motivate, and assist clients to achieve their goals in a professional and ethical manner, following Exos’ methodology and standards.
• Oversee site‑level implementation of operational and staffing plans, ensuring alignment with contractual obligations and program quality.
• Collaborate regularly with the leadership and client success team to meet and exceed client expectations.
• Conduct performance evaluations for site staff, maintain documentation, and foster a positive and supportive team culture.
• Evaluate site‑level operations, team performance, and client metrics to ensure alignment with Exos and/or client objectives.

Qualifications

• Bachelor’s degree in Kinesiology, Sports Science, or related field; Master’s preferred.
• Minimum of three (3) years of strength coaching or personal training experience.
• Current industry certification (NSCA‑CSCS or NASM) preferred.
• Current CPR/AED and First Aid certifications.
• Strong familiarity with EXOS methodology, products, and solutions.
• Excellent presentation skills adaptable to both small and large group settings.
• High energy and genuine passion for helping clients achieve their goals.
• Exceptional customer service skills with a focus on client satisfaction as a top priority.

Company Overview

For nearly 30 years, Exos has been dedicated to getting people ready for the moments that matter by promoting a holistic approach to health. As an elite coaching company, Exos applies its evidence‑based methodology to programming designed to unlock the potential in everyone from corporate employees to elite athletes, military operators, and beyond. Exos offers a variety of employer solutions, including fitness center management, on‑site coaching and classes, the Exos app, immersive team‑building experiences, executive coaching, and personal development programming. We are not content with the status quo; we are constantly studying, learning, innovating, and making waves.

Equal Employment Opportunity

Exos is a proud equal‑opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.