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- Tasks: Lead member services, enhance experiences, manage operations, and organize events.
- Company: 2-Work offers flexible office spaces and fosters a collaborative community.
- Benefits: Enjoy career growth, expert training, team events, birthday off, and bonus opportunities.
- Why this job: Join a vibrant workspace, build relationships, and thrive in a supportive culture.
- Qualifications: Experience in serviced, sales, or hospitality; strong customer service and organizational skills required.
- Other info: Full-time, on-site role with locations in Leeds City Centre and White Rose.
The predicted salary is between 23000 - 26000 £ per year.
We are looking for two Member Services Leads to join our growing team at 2-Work.
One will support our flagship location in Leeds City Centre, while the other will be part of the new team at our White Rose location.
This is a full-time, on-site role where you will play a key part in enhancing the member experience, supporting operations, and helping build a thriving business community.
About 2-Work
2-Work is an expanding provider of flexible office spaces, with three locations in Leeds and one in Wakefield, with plans for further growth. We create a collaborative, community-driven workspace for startups and established businesses alike, focusing on:
- Community & Collaboration – A workspace designed for networking and professional engagement.
- Work/Life Balance – A culture that supports well-being and productivity.
- Employee Growth – We invest in our people and offer exciting career opportunities.
As a Member Services Lead, you will:
- Ensure the best customer experience for our members.
- Support the generation and retention of members.
- Manage daily operations, including day to day running of the centre, managing bookings & coworkers, invoicing, budgeting, and health & safety and more.
- Organise member events and build brand partnerships with local businesses.
- This is a hands-on, fast-paced role where organisation, problem-solving, and relationship-building are key.
What We’re Looking For
- Ideally experienced within serviced, sales or hospitality industry.
- A people-first mindset, with strong customer service skills.
- A proactive problem solver who thrives in a dynamic setting.
- Strong organisational skills and the ability to multi-task under pressure.
- Proficiency in Microsoft Office (Outlook, Excel, Word).
- Someone with high ethics, integrity, and a drive to succeed.
Why Join 2-Work?
- Career Growth – We are expanding, and we want you to grow with us.
- Training & Development – Receive expert training and ongoing support.
- Team Events – We work hard and celebrate success together.
- Special Perks – Enjoy your birthday off
- Bonus & Commission – Quarterly bonus structure and commission opportunities.
- Supportive Leadership – We value your input and work together to achieve great things.
- Community Engagement – Be part of a vibrant workspace and networking hub.
Ready to take the next step in your career?
Apply now or get in touch for more details – we would love to hear from you.
Closing Date: 28th Feb 2025
Salary: £23,000-£26,000
Member Services Lead - Leeds City & South Leeds employer: 2-Work
Contact Detail:
2-Work Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Lead - Leeds City & South Leeds
✨Tip Number 1
Familiarize yourself with the local business community in Leeds. Attend networking events or join local business groups to build connections that could be beneficial for your role at 2-Work.
✨Tip Number 2
Showcase your customer service skills by volunteering or taking part in community events. This will not only enhance your experience but also demonstrate your commitment to a people-first mindset.
✨Tip Number 3
Brush up on your organizational and multitasking skills by managing small projects or events. This hands-on experience will prepare you for the fast-paced environment at 2-Work.
✨Tip Number 4
Research 2-Work's values and culture thoroughly. Understanding their focus on community, collaboration, and employee growth will help you align your application and interview responses with what they are looking for.
We think you need these skills to ace Member Services Lead - Leeds City & South Leeds
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Member Services Lead position. Understand the key responsibilities and required skills, such as customer service, problem-solving, and organizational abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in the serviced, sales, or hospitality industry. Emphasize your people-first mindset and any specific achievements that demonstrate your customer service skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for enhancing member experiences and your proactive approach to problem-solving. Mention how your values align with 2-Work's focus on community and collaboration.
Highlight Relevant Skills: In your application, make sure to mention your proficiency in Microsoft Office and any other relevant tools. Provide examples of how you've successfully managed operations or organized events in previous roles.
How to prepare for a job interview at 2-Work
✨Showcase Your Customer Service Skills
As a Member Services Lead, your ability to provide an exceptional customer experience is crucial. Prepare examples from your past roles where you successfully resolved customer issues or enhanced their experience.
✨Demonstrate Your Organizational Abilities
This role requires strong organizational skills. Be ready to discuss how you manage multiple tasks and prioritize effectively, especially in a fast-paced environment.
✨Highlight Your Problem-Solving Mindset
2-Work values proactive problem solvers. Think of specific challenges you've faced in previous jobs and how you overcame them. This will show your ability to thrive in dynamic settings.
✨Emphasize Your Team Spirit
Since this position involves building relationships and collaborating with others, share experiences that demonstrate your teamwork and community engagement. Show that you can contribute positively to the company culture.
