Immediate Support Coordinator Northwest Wales (Welsh Speaker) in Westminster

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Reports to: Immediate Support and Debrief Manager

Salary: Salary of £27,427 per annum, pro-rata for part time hours. Actual salary for 22.5 hours is £16,456.

Location: Remote work with travel in the region.

Hours: Part-Time, 22.5 hours per week, over 3 days, Monday, Thursday and Friday.

Objective: 2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.

Aims:

• Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite.
• Ensure that bereavement boxes are available at each of these hospitals.
• Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person.
• Provide a professional counselling service and complementary therapies for those affected by the sudden death of a child or young person.
• Provide support to individuals who witness the sudden death of a child or young person.
• Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person.
• To advocate and campaign on behalf of suddenly bereaved families.

Context of role: 2wish supports anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are an All-Wales and part England charity providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. The post holder will provide immediate and ongoing emotional and practical support to families affected by the sudden and unexpected death of their child or young adult.

Main duties:

• To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the region.
• To contact all families within 24-48 hours of the referrals by telephone.
• Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction.
• Offer emotional support and advice to a caseload of families through home visits and ongoing weekly telephone calls.
• To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual.
• To work with hospital staff, GPs, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity.
• To liaise with other professionals working alongside the family to provide a holistic and multi-agency approach to support.
• Attend relevant forums within the area.
• To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness.
• To monitor the use of the memory boxes and ensure families have been offered a memory box.
• To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required.
• Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person.
• To submit monthly/quarterly/annual reports to Bereavement Services Manager as required.
• To signpost and/or refer to other agencies as required that can provide support as needed.
• Cover members of the support team for annual leave and/or sickness.

General:

• To be responsible for organising own work agenda, time management and administration.
• To show respect and sensitivity for the cultural and religious beliefs of families.
• To undertake learning opportunities and seek them out for the team.
• To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate.
• To attend weekend and evening community events in support of the charity as necessary.
• Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role.
• Contribute on the social media platforms maintained by 2wish.

It is the nature of the work that tasks and responsibilities are in many circumstances unpredictable and varied. All employees are therefore expected to work in a flexible way and tasks, which are not specifically covered in their job description may have to be undertaken. You will be subject to performance review, which will incorporate a review of the above duties and performance over the period. This role is subject to a DBS check.

What we do for you:

• Contract type: Permanent.
• Hours: Normal office hours are 9am 5pm, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.
• Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service. Annual leave and statutory holidays are calculated on a pro rata basis where applicable.
• Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with its auto-enrolment obligations. Full details of the scheme will be provided to you once you are enrolled, including the minimum level of contributions that you will be required to make during your membership (current contributions employer 3% and employee 5%).
• Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
• Location: 2wish currently offers a form of hybrid working and this will continue for the foreseeable future. This post is home based with travel across the region you are covering.
• Additional benefits for our employees:
• An Employee Assistance Programme, including wellbeing support.
• Free parking on 2wish premises.
• Free branded 2wish clothing.
• An extra annual leave day on your birthday.
• Incremental increase in holiday entitlement based on length of service.
• Paid sick leave.
• Discounts for personal purchases on 2wish Merchandise.
• Discounted tickets to UK 2wish events for staff and family.
• Extra holiday entitlement when taking part in 2wish overseas events.
• Company mobile phone for performance of duties.
• Tools/equipment required for the performance of duties.
• Reimbursement of work expenses.
• Bright Exchange employee discounts.
• Auto-enrolment into company contributory pension scheme after 3 months service.

How to apply: Please return a CV and covering letter, or a CV and two-minute video, by email. Closing date: Friday 10th July 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.