At a Glance
- Tasks: Provide immediate emotional and practical support to families affected by sudden bereavement.
- Company: 2wish, a compassionate charity supporting bereaved families across the UK.
- Benefits: Competitive salary, flexible working, generous leave, and wellbeing support.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real difference in the lives of families during their toughest times.
- Qualifications: Empathy, communication skills, and a passion for helping others.
The predicted salary is between 27427 - 27427 £ per year.
Reports to: Immediate Support and Debrief Manager
Salary: £27,427 per annum
Location: Remote work with significant travel in the region
Hours: Fulltime, 37.5 hours a week
Objective: 2wish exists to provide support to anyone affected by the sudden and unexpected death of a child or young person aged 25 and under.
Aims:
- Ensure every Emergency Department and Critical Care unit has a suitable bereavement suite
- Ensure that bereavement boxes are available at each of these hospitals
- Ensure that immediate bereavement support is available for all affected by the sudden death of a child or young person
- Provide a professional counselling service and complementary therapies for those affected by the sudden death of a child or young person
- Provide support to individuals who witness the sudden death of a child or young person
- Provide support and training to professionals from any sector who may be affected by the sudden death of a child or young person
- To advocate and campaign on behalf of suddenly bereaved families
Context of role: 2wish supports anyone affected by the sudden and unexpected death of a child or young person aged 25 and under. We are an All-Wales and part England charity providing immediate casework support, as well as ongoing aftercare services including counselling, alternative therapies, play therapy, support groups, support events and a respite cottage. The post holder will provide immediate and ongoing emotional and practical support to families affected by the sudden and unexpected death of their child or young adult.
Main duties:
- To initiate immediate support for a caseload of families whose children and young people aged 0-25 have died suddenly and unexpectedly across the region
- To contact all families within 24-48 hours of the referrals by telephone
- Complete an initial assessment of families' needs to identify and plan the support as required in line with safeguarding and risk reduction
- Offer emotional support and advice to a caseload of families through home visits and ongoing weekly telephone calls
- To liaise with the Counselling Support and Outreach Coordinator, who is responsible for organising formal support such as counselling, complementary therapy or play therapy, subject to consent from the bereaved individual
- To work with hospital staff, GPs, police officers, coroner offices, mental health teams and other healthcare professionals to raise awareness of and promote referrals into the charity
- To liaise with other professionals working alongside the family to provide a holistic and multi-agency approach to support
- Attend relevant forums within the area
- To deliver awareness training in hospitals and other healthcare settings, schools and workplaces on the use of the bereavement boxes, referring into the charity and bereavement awareness
- To monitor the use of the memory boxes and ensure families have been offered a memory box
- To work with hospital trusts to establish and maintain the upkeep of suitable bereavement suites for bereaved individuals to use as required
- Facilitate debriefs within professional settings following a traumatic or sudden death of a child or young person
- To submit monthly/quarterly/annual reports to Bereavement Services Manager as required
- To signpost and/or refer to other agencies as required that can provide support as needed
- Cover members of the support team for annual leave and/or sickness
General:
- To be responsible for organising own work agenda, time management and administration
- To show respect and sensitivity for the cultural and religious beliefs of families
- To undertake learning opportunities and seek them out for the team
- To adhere to all company policies and procedures including Safeguarding, Confidentiality, Health and Safety and Lone Working; and to be proactive in implementing new safe working practices as appropriate
- To attend weekend and evening community events in support of the charity as necessary
- Participate as and when required in team meetings and one-to-one meetings, and undertake, as appropriate, courses/training/other developmental activities, which is relevant to the role
- Contribute on the social media platforms maintained by 2wish
This role is subject to a DBS check.
What we do for you:
- Contract type: Permanent
- Hours: Normal office hours are 9am - 5pm, although alternative hours may be worked with line manager agreement. Work outside office hours may sometimes be necessary and will be compensated for by time off in lieu.
- Annual leave: 28 days plus bank holidays. Annual leave steadily increases after five years of service.
- Pension: 2wish operate a contributory pension scheme. 2wish will auto-enrol you into the scheme in accordance with its auto-enrolment obligations.
- Mileage: A fixed rate allowance is payable for agreed mileage undertaken on 2wish business in a private vehicle, over and above your usual journey to your workplace/s.
- Location: 2wish currently offers a form of hybrid working and this will continue for the foreseeable future. This post is home based with travel across the region you are covering.
- Additional benefits for our employees: An Employee Assistance Programme, including wellbeing support, Free parking on 2wish premises, Free branded 2wish clothing, An extra annual leave day on your birthday, Incremental increase in holiday entitlement based on length of service, Paid sick leave, Discounts for personal purchases on 2wish Merchandise, Discounted tickets to UK 2wish events for staff and family, Extra holiday entitlement when taking part in 2wish overseas events, Company mobile phone for performance of duties, Tools/equipment required for the performance of duties, Reimbursement of work expenses, Bright Exchange employee discounts.
How to apply: Please return a CV and covering letter, or a CV and two-minute video, by email. Closing date: Friday 10th July 2026. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. Only those applicants that have been shortlisted will be contacted for an interview.
Immediate Support Coordinator Dorset, Wiltshire, Hampshire in Swindon employer: 2 Wish
2wish is an exceptional employer dedicated to providing compassionate support to families affected by the sudden loss of a child or young person. With a strong focus on employee wellbeing, we offer a hybrid working model, generous annual leave, and opportunities for professional development, all within a supportive and collaborative work culture. Join us in making a meaningful impact in the lives of those we serve while enjoying unique benefits such as extra leave on your birthday and discounts on events.
StudySmarter Expert Advice🤫
We think this is how you could land Immediate Support Coordinator Dorset, Wiltshire, Hampshire in Swindon
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at 2 Wish.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from 2 Wish!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like 2 Wish, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at 2 Wish or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Immediate Support Coordinator Dorset, Wiltshire, Hampshire in Swindon
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to 2 Wish:Before hitting send, make sure to tailor your application specifically to 2 Wish! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at 2 Wish
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
